Front Desk Ambassador

hace 1 semana


Palma, Baleares, España Marriott Vacations Worldwide A tiempo completo
Job Overview
As a Front Desk Ambassador at Marriott Vacations Worldwide, you will be responsible for providing exceptional customer service to our valued guests. This role requires a high level of professionalism, attention to detail, and the ability to work in a fast-paced environment.

Job Responsibilities
* Handle guest check-in and checkout efficiently and professionally, following company procedures.
* Ensure accurate and timely communication with relevant departments or shifts, using the right methods of communication.
* Maintain up-to-date knowledge of current information through regular review of the memo board.
* Utilize correct telephone etiquette at all times.
* Conduct Courtesy Visits to ensure highest level of satisfaction among owners and guests.
* Develop thorough knowledge of resort property, staff, services, and hours of operation.
* Maintain high standards of personal hygiene and adhere to uniform policy at all times.
* Ensure cleanliness and neatness of Front Desk and office areas.
* Understand and follow resort fire and safety procedures.
* Address guest complaints in a professional and hospitable manner.
* Report any unusual occurrences to the MOD, Front Desk Manager, or General Manager.
* Adhere to all company policies and procedures.
* Possess basic knowledge of resort rates, vouchers, and discounts, as well as familiarity with Marsha reservation system.
* Complete daily credit checks according to company procedure.
* Perform daily cashier closing tasks, adhering to accounting guidelines and procedures.
* Respond to calls, record guest requests, and pursue resolution.
* Document all customer complaints in the Guest Response Program in a timely and professional manner.
* Coordinate response to guest issues and follow-up to ensure satisfaction with results.

Requirements
* Hotel/Tourism degree
* Fluency in Spanish, German, and English; additional European languages a plus
* Excellent hospitality skills
* Basic accounting skills
* Well-organized, good team player
* Working knowledge of Opera/Guestware/Concierge Assistant/Marsha software
* Physical requirements: maintain neat and professional appearance, frequent bending, kneeling, and stooping, lifting up to 15kg, good visual observation, long standing hours, stress resistance, good communication skills, flexibility (working hours)

Estimated Salary Range: $45,000 - $60,000 per year, based on location and experience.

About Us
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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