Front Desk Ambassador
hace 1 semana
As a Front Desk Ambassador at Marriott Vacations Worldwide, you will be responsible for providing exceptional customer service to our valued guests. This role requires a high level of professionalism, attention to detail, and the ability to work in a fast-paced environment.
Job Responsibilities
* Handle guest check-in and checkout efficiently and professionally, following company procedures.
* Ensure accurate and timely communication with relevant departments or shifts, using the right methods of communication.
* Maintain up-to-date knowledge of current information through regular review of the memo board.
* Utilize correct telephone etiquette at all times.
* Conduct Courtesy Visits to ensure highest level of satisfaction among owners and guests.
* Develop thorough knowledge of resort property, staff, services, and hours of operation.
* Maintain high standards of personal hygiene and adhere to uniform policy at all times.
* Ensure cleanliness and neatness of Front Desk and office areas.
* Understand and follow resort fire and safety procedures.
* Address guest complaints in a professional and hospitable manner.
* Report any unusual occurrences to the MOD, Front Desk Manager, or General Manager.
* Adhere to all company policies and procedures.
* Possess basic knowledge of resort rates, vouchers, and discounts, as well as familiarity with Marsha reservation system.
* Complete daily credit checks according to company procedure.
* Perform daily cashier closing tasks, adhering to accounting guidelines and procedures.
* Respond to calls, record guest requests, and pursue resolution.
* Document all customer complaints in the Guest Response Program in a timely and professional manner.
* Coordinate response to guest issues and follow-up to ensure satisfaction with results.
Requirements
* Hotel/Tourism degree
* Fluency in Spanish, German, and English; additional European languages a plus
* Excellent hospitality skills
* Basic accounting skills
* Well-organized, good team player
* Working knowledge of Opera/Guestware/Concierge Assistant/Marsha software
* Physical requirements: maintain neat and professional appearance, frequent bending, kneeling, and stooping, lifting up to 15kg, good visual observation, long standing hours, stress resistance, good communication skills, flexibility (working hours)
Estimated Salary Range: $45,000 - $60,000 per year, based on location and experience.
About Us
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
-
Front Desk Coordinator
hace 2 semanas
Palma, Baleares, España Son Julia Country House Hotel & Spa A tiempo completoJob Summary">We are seeking a highly skilled and motivated Front Desk Coordinator to join our team at Son Julia Country House Hotel & Spa. This is an excellent opportunity for someone who is looking to develop their skills in customer service and hotel operations.">About the Role">The Front Desk Coordinator will be responsible for providing exceptional...
-
Gerente de Front Desk Senior
hace 2 semanas
Palma, Baleares, España Melia Hotels International S.A.(Meliá) A tiempo completoMisión del Puesto: El Gerente de Front Desk de Meliá Calvià Beach & Meliá South Beach es responsable de liderar y gestionar todas las operaciones del departamento, asegurando que se cumplan los estándares de la marca Meliá y se maximice la satisfacción de los huéspedes.Funciones:Liderazgo del Departamento: Supervisar y dirigir todas las actividades...
-
Luxury Front Desk Manager Wanted
hace 2 semanas
Palma, Baleares, España Belmond A tiempo completoAbout La ResidenciaLa Residencia, a prestigious hotel within the Belmond group, is seeking an experienced Luxury Front Desk Manager to join our team in Mallorca, Spain. As part of our esteemed hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring seamless front-of-house operations.Job SummaryWe are looking for a...
-
Luxury Front Office Operations Manager
hace 2 semanas
Palma, Baleares, España Four Seasons A tiempo completoAbout Four Seasons: We are a collective of individuals who strive for excellence, treating each other with respect and kindness. Our team members worldwide create exceptional experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We believe in recognizing a familiar face, welcoming a new one, and treating...
-
Luxury Front Office Supervisor
hace 6 días
Palma, Baleares, España Four Seasons A tiempo completoAbout Four Seasons:We are a luxury hospitality company that prides itself on delivering exceptional guest experiences. Our team members around the world create unforgettable moments for our guests, residents, and partners through a commitment to luxury with genuine heart.Our purpose is to create impressions that will stay with our guests for a lifetime. We...
-
Resort Ambassador
hace 2 semanas
Palma, Baleares, España Marriott Vacations Worldwide A tiempo completoHotel Receptionist Job DescriptionThe primary function of the Hotel Receptionist is to ensure that guests receive exceptional service and have a positive experience during their stay at our resort. The successful candidate will be responsible for managing the front desk, handling guest requests, and resolving any issues that may arise.Key...
-
Luxury Front Office Operations Manager
hace 2 días
Palma, Baleares, España Four Seasons A tiempo completoAbout Four Seasons: Four Seasons is a luxury hospitality company that stands out for its commitment to delivering exceptional guest experiences. Our team members around the world create unforgettable moments for our guests, residents, and partners through a genuine passion for excellence.Our employee experience and company culture are designed to enable our...
-
Resort Ambassador
hace 4 días
Palma, Baleares, España Tui Group A tiempo completoWe are seeking highly motivated and target-driven individuals to join our team of Sales and Service Professionals at TUI Hotel Reps. This role offers a unique opportunity to create special moments for our guests, making them feel welcome and happy.As a Resort Ambassador, you will engage with guests from around the world to identify their needs and offer...
-
Customer Service Ambassador
hace 2 semanas
Palma, Baleares, España Four Seasons Hotels And Resorts A tiempo completoAbout Four Seasons: Our mission is to provide exceptional experiences for our guests, residents, and partners. We believe in creating a world-class employee experience and company culture that enables our people to deliver outstanding service. At Four Seasons, we value recognition, welcoming new faces, and treating everyone with respect. Whether you work...
-
Night Auditor Finance Specialist
hace 2 semanas
Palma, Baleares, España Marriott International, Inc A tiempo completoJob DescriptionMarriott International, Inc. is seeking a highly skilled Night Auditor Finance Specialist to join our team at the Castillo Hotel Son Vida a Luxury Collection Hotel Mallorca in Palma de Mallorca, Spain.Job Summary:The Night Auditor Finance Specialist is responsible for auditing, balancing, and consolidating Department ledger accounts,...
-
Customer Service Ambassador
hace 1 mes
Palma, Baleares, España Barceló Group A tiempo completoAbout UsBarceló Hotel Group is a family-owned company founded in 1931 by Simón Barceló in Spain. With over 90 years of business experience, we have grown to become the 2nd largest hotel chain in Spain and one of the top 30 globally in terms of room count. Our commitment to customer satisfaction and team well-being has been recognized with numerous awards,...
-
Palma, Baleares, España Marriott International A tiempo completoDescripción del PuestoMisión:Recepcionar a los clientes con una cálida bienvenida, atender sus peticiones y solicitudes de manera eficiente y amable.Funciones Estructurales:Realizar gestiones relacionadas con la ocupación y venta de habitaciones.Tramitar entradas y salidas de clientes (Check-in y Check-out).Recibir y tramitar reclamaciones de clientes a...
-
Luxury Guest Services Coordinator
hace 1 mes
Palma, Baleares, España Four Seasons Hotels And Resorts A tiempo completoAbout Four Seasons Hotels and Resorts: We are a collective of individuals who strive to deliver exceptional experiences for our guests, residents, and partners. Our commitment to luxury with genuine heart is at the core of everything we do.At Four Seasons, we believe in recognizing familiar faces, welcoming newcomers, and treating everyone with respect and...
-
Atención al Cliente en Hotel de Lujo
hace 3 semanas
Palma, Baleares, España Marriott International, Inc A tiempo completoEl hotel Castillo Son Vida, un resort de lujo ubicado en Mallorca, España, busca a un Clerk-Front Desk para su equipo. Se requiere alguien que pueda proporcionar un servicio excepcional a nuestros huéspedes.Descripción del Puesto:En este rol, serás el primer punto de contacto para nuestros huéspedes y deberás garantizar una experiencia inolvidable. La...
-
Senior Accommodations Manager
hace 2 semanas
Palma, Baleares, España Marriott International A tiempo completoJob Summary: Marriott International seeks an experienced and skilled Senior Accommodations Manager to oversee the execution of all operations in the rooms area departments. The ideal candidate will have a proven track record of improving guest and employee satisfaction while maximizing departmental financial performance.Candidate Profile: High school diploma...
-
Hotel Operations Manager
hace 4 semanas
Palma, Baleares, España Marriott International A tiempo completoJob OverviewWe are seeking a skilled Hotel Operations Manager to join our team at Marriott International. In this role, you will assist in managing the execution of all operations in the rooms area departments, including Front Office, Concierge, Butler, and Housekeeping.About YouTo be successful in this position, you should have a high school diploma or...
-
Summer Receptionist Opportunity in Ibiza Luxury Hotel
hace 2 semanas
Palma, Baleares, España Hotel Hacienda Na Xamena A tiempo completoHotel Hacienda Na Xamena 5* Hotel JobWe are seeking an experienced hotel receptionist to join our team at the 5* Hotel Hacienda Na Xamena in Ibiza. As a receptionist, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a smooth guest experience.Job DescriptionAs a hotel receptionist, your main...
-
Hotel Management Trainee
hace 1 mes
Palma, Baleares, España Marriott International A tiempo completoAbout Marriott InternationalMarriott International is the world's largest hotel company, with more brands and hotels offering a wide range of opportunities for growth and success. As a leader in the hospitality industry, we believe that a great career is a journey of discovery and exploration.Career Opportunities at MarriottWe have various internship...
-
Hotel Operations Manager
hace 7 días
Palma, Baleares, España Sarena De Muro Resort Mallorca A tiempo completoAbout UsSarena De Muro Resort Mallorca, a premier destination by Hyatt, is seeking an exceptional Hotel Operations Manager to lead our Rooms Division. With a rich history of delivering exceptional guest experiences, we're committed to creating a memorable stay for our guests.Compensation and BenefitsOur competitive salary for this role is approximately...
-
Clerk-front Desk
hace 6 meses
Palma de Mallorca, España Marriott International, Inc A tiempo completo**Job Number** 23149135 **Job Category** Rooms & Guest Services Operations **Location** Castillo Hotel Son Vida a Luxury Collection Hotel Mallorca, C/Raixa 2, Palma de Mallorca, Baleares, Spain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **MISIÓN** Atender todas las llegadas y salidas...
-
Supervisor-front Desk
hace 6 meses
Palma de Mallorca, España Marriott International, Inc A tiempo completo**Número de Empleo** 24078346 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** The St. Regis Mardavall Mallorca Resort, Carretera Palma-Andratx 19, Palma de Mallorca, Baleares, Spain VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management Asistir al personal para...
-
Clerk-front Desk
hace 7 meses
Palma de Mallorca, España Marriott International, Inc A tiempo completo**Número de Empleo** 24021246 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** The St. Regis Mardavall Mallorca Resort, Carretera Palma-Andratx 19, Palma de Mallorca, Baleares, Spain VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management **Descripción del...
-
Supervisor-front Desk
hace 7 meses
Palma de Mallorca, España Marriott International, Inc A tiempo completo**Número de Empleo** 24027255 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** The St. Regis Mardavall Mallorca Resort, Carretera Palma-Andratx 19, Palma de Mallorca, Baleares, Spain VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management **Descripción del...
-
Clerk-front Desk
hace 2 meses
Palma de Mallorca, España Marriott International, Inc A tiempo completo**Additional Information** **Job Number**24140531 **Job Category**Rooms & Guest Services Operations **Location**The St. Regis Mardavall Mallorca Resort, Carretera Palma-Andratx 19, Palma de Mallorca, Baleares, Spain, 7181 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management APTITUDES DESEABLES Educación: Título de estudios...
-
Mgr-front Desk
hace 2 meses
Palma de Mallorca, España Marriott International, Inc A tiempo completo**Additional Information** **Job Number**24187038 **Job Category**Rooms & Guest Services Operations **Location**The St. Regis Mardavall Mallorca Resort, Carretera Palma-Andratx 19, Palma de Mallorca, Baleares, Spain, 7181 **Schedule**Full Time **Located Remotely?**N **Position Type** Management -...
-
Mgr-front Desk
hace 2 meses
Palma de Mallorca, España Marriott International, Inc A tiempo completo**Additional Information** **Job Number**24187038 **Job Category**Rooms & Guest Services Operations **Location**The St. Regis Mardavall Mallorca Resort, Carretera Palma-Andratx 19, Palma de Mallorca, Baleares, Spain, 7181 **Schedule**Full Time **Located Remotely?**N **Position Type** Management - Marriott International applica una politica di pari...
-
Mgr-front Desk
hace 2 meses
Palma de Mallorca, España Marriott International, Inc A tiempo completo**Additional Information** **Job Number**24187038 **Job Category**Rooms & Guest Services Operations **Location**The St. Regis Mardavall Mallorca Resort, Carretera Palma-Andratx 19, Palma de Mallorca, Baleares, Spain, 7181 **Schedule**Full Time **Located Remotely?**N **Position Type** Management - Marriott International jest pracodawcą zapewniającym równe...
-
Mgr-front Desk
hace 2 meses
Palma de Mallorca, España Marriott International, Inc A tiempo completo**Additional Information** **Job Number**24187038 **Job Category**Rooms & Guest Services Operations **Location**The St. Regis Mardavall Mallorca Resort, Carretera Palma-Andratx 19, Palma de Mallorca, Baleares, Spain, 7181 **Schedule**Full Time **Located Remotely?**N **Position Type** Management - Marriott International souscrit au principe de l’égalité...
-
Mgr-front Desk
hace 2 meses
Palma de Mallorca, España Marriott International, Inc A tiempo completo**Additional Information** **Job Number**24187038 **Job Category**Rooms & Guest Services Operations **Location**The St. Regis Mardavall Mallorca Resort, Carretera Palma-Andratx 19, Palma de Mallorca, Baleares, Spain, 7181 **Schedule**Full Time **Located Remotely?**N **Position Type** Management - A Marriott International é uma empresa que oferece...
-
Mgr-front Desk
hace 2 meses
Palma de Mallorca, España Marriott International, Inc A tiempo completo**Additional Information** **Job Number**24187038 **Job Category**Rooms & Guest Services Operations **Location**The St. Regis Mardavall Mallorca Resort, Carretera Palma-Andratx 19, Palma de Mallorca, Baleares, Spain, 7181 **Schedule**Full Time **Located Remotely?**N **Position Type** Management - Marriott International, fırsat eşitliği sunan bir...
-
Mgr-front Desk
hace 2 meses
Palma de Mallorca, España Marriott International, Inc A tiempo completo**Additional Information** **Job Number**24187038 **Job Category**Rooms & Guest Services Operations **Location**The St. Regis Mardavall Mallorca Resort, Carretera Palma-Andratx 19, Palma de Mallorca, Baleares, Spain, 7181 **Schedule**Full Time **Located Remotely?**N **Position Type** Management - Marriott International es un empleador que ofrece igualdad de...
-
Mgr-front Desk
hace 2 meses
Palma de Mallorca, España Marriott International, Inc A tiempo completo**Additional Information** **Job Number**24187038 **Job Category**Rooms & Guest Services Operations **Location**The St. Regis Mardavall Mallorca Resort, Carretera Palma-Andratx 19, Palma de Mallorca, Baleares, Spain, 7181 **Schedule**Full Time **Located Remotely?**N **Position Type** Management - แมริออท...
-
Rooms Director
hace 1 mes
Palma, España Marriott International A tiempo completoJOB SUMMARYAssists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Concierge, Butler, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team...
-
Rooms Director
hace 4 semanas
Palma, España Marriott International A tiempo completoJOB SUMMARYAssists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Concierge, Butler, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team...
-
Recepcionista de Noche
hace 7 meses
Palma de Mallorca, España Marriott International, Inc A tiempo completo**Número de Empleo** 23154118 **Categoría de Empleo** Finance & Accounting **Ubicación** Castillo Hotel Son Vida a Luxury Collection Hotel Mallorca, C/Raixa 2, Palma de Mallorca, Baleares, Spain VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management **POSITION PURPOSE** The **Night...