Customer Service Ambassador
hace 2 semanas
About Four Seasons: Our mission is to provide exceptional experiences for our guests, residents, and partners. We believe in creating a world-class employee experience and company culture that enables our people to deliver outstanding service. At Four Seasons, we value recognition, welcoming new faces, and treating everyone with respect. Whether you work with us, stay with us, live with us, or discover with us, we strive to create lasting impressions.
Our ResortThe Four Seasons Resort Mallorca is nestled on the stunning Formentor Peninsula, offering breathtaking views of the Mediterranean and surrounding landscapes. This historic property, originally opened in 1929, is undergoing restoration and renovation to reopen as a Four Seasons resort in June 2024.
Job SummaryWe are seeking a Front Desk Receptionist to welcome guests to our property, providing an exceptional experience at check-in, during their stay, and on departure. This role involves achieving the highest level of guest satisfaction, responding to requests, and aligning with Four Seasons service standards.
Responsibilities:- Welcome guests with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
- Assist guests with inquiries about hotel services, hours of operation, key personnel, events, directions, and more.
- Respond to guest requests in a timely and accurate manner, both in person and by phone.
- Resolve guest complaints and find opportunities to recognize and personalize the service experience.
- 1+ year's experience working in a luxury hotel or similar environment (an asset).
- Excellent interpersonal and communication skills.
- Cross-cultural sensitivity and customer service orientation.
- Guest-centricity and understanding of guest preferences.
- Competitive salary and comprehensive benefits package.
- Excellent training and development opportunities.
- Complimentary accommodation at other Four Seasons Hotels and Resorts.
- Complimentary dry cleaning for employee uniforms.
- Complimentary employee meals.
We estimate the annual salary for this position to be around $60,000-$80,000, based on location and industry standards. Please note that this figure is subject to change and may not reflect the actual compensation offered. We offer a comprehensive benefits package and opportunities for career growth and development.
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