Resort Ambassador

hace 4 semanas


Palma, Baleares, España Jet2Holidays A tiempo completo
About Jet2Holidays

We are a leading UK-based tour operator dedicated to providing exceptional customer experiences.

Job Overview

This is an exciting opportunity to join our team as a Resort Representative, playing a vital role in delivering outstanding customer service and enhancing our customers' holidays.

Key Responsibilities
  • Work closely with internal and external stakeholders to deliver exceptional customer service
  • Create memorable experiences for our customers, resolving any issues that may arise during their holiday
  • Utilise a sales through service approach by recommending local experiences and attractions to match our customers' needs
  • Take responsibility for supporting with disruptions, emergencies, and customer escalations
Requirements

To succeed in this role, you will require:

  • Full right to work documents for Spain
  • A valid driver's license with access to your own motorised vehicle/car for work purposes
  • The ability to work flexible hours, including early starts, late finishes, split shifts, and weekends
  • Excellent customer service skills, with the ability to handle a wide range of customer-facing situations
What We Offer

As a valued member of our team, you can expect:

  • An estimated salary of £25,000 - £30,000 per annum
  • Fully paid training and IT equipment
  • Monthly 1-1 meetings with your Team Leader
  • Career progression and development opportunities within Jet2.com and Jet2holidays
  • 31 days' holiday entitlement per annum
  • 2 days off per week
  • Monthly rosters sent in advance
  • Discounts on Jet2.com and Jet2holidays flights and holidays
  • A recommend a friend bonus scheme
About You

We are looking for individuals who share our passion for delivering exceptional customer experiences. If you have a positive, friendly attitude, excellent communication skills, and a willingness to learn and grow, we would love to hear from you.


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