Luxury Resort Operations Manager
hace 2 días
Since its inception in 2014, Le Collectionist has revolutionized the luxury holiday rental market by combining exquisite properties with unparalleled service. The company's mission is to create bespoke experiences for its discerning travelers, selecting the world's most remarkable homes and crafting each stay as a unique project. This approach has earned Le Collectionist a reputation for excellence and set a new standard in the industry.
The Role:As a critical component of the Supply, Stay & Conciergerie business unit, the Resort Manager Mallorca plays a pivotal role at Le Collectionist. Reporting directly to the Regional Director, this individual will serve as the local ambassador for the brand, ensuring consistent delivery of company service and operational standards.
Key Responsibilities:- Manage a portfolio of luxury villas, prioritizing guest satisfaction and ensuring seamless experiences
- Lead and coordinate a dynamic Resort team, comprising Onsite Concierge, Rental Managers, and Local Representatives
- Oversight of villa quality, activation, and owner account management, driving recommendations for improved partnership growth
- Develop and implement strategies for enhancing portfolio activation, including recruitment, onboarding, and training of onsite teams
- Implement company tools and Gold Standards, adapting routines to optimize team performance
- Manage resort accounts, cash floats, and operating budgets, maintaining open communication with the Regional Director
- Fluent English language skills; French speaker an asset
- Proven experience in luxury rental management
- Valid driver's license
- Highly organized, punctual, and effective leadership skills, with a history of managing and developing teams
- Excellent written and verbal communication skills
- Proficiency in CRM tools, preferably with experience using CRM software (e.g., HubSpot)
The successful candidate will work a rotating schedule that includes weekends during high season, with opportunities to recover overtime. As a valued member of the Le Collectionist team, you can expect a comprehensive benefits package, including:
- 1 day off for your birthday
- Meal vouchers
- Laptop (Mac) and business cell phone
- Year-round events and activities
Estimated Annual Salary: €60,000 - €80,000 (dependent on experience)
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