Luxury Guest Experience Ambassador
hace 4 días
About Four Seasons Hotels and Resorts: Our Culture
We are a collective of individuals who strive for excellence, teamwork, and mutual respect. We recognize the value of each team member in creating unforgettable experiences for our guests, residents, and partners. Our commitment to luxury with a genuine heart drives us to provide world-class service.
About Us
We believe in treating everyone we meet with kindness and respect, just as we would want to be treated ourselves. Whether you work with us, stay with us, live with us, or discover with us, we aim to create lasting impressions that will stay with you for a lifetime.
About the Location
The Four Seasons Resort Mallorca is situated on the breathtaking Formentor Peninsula, offering panoramic views of the Mediterranean and surrounding landscapes. This stunning historic property, originally opened in 1929, is undergoing restoration and renovation, scheduled to reopen as a Four Seasons resort in June 2024.
About the Role
The Luxury Guest Experience Ambassador welcomes guests to the property, providing exceptional service at check-in, during their stay, and upon departure. This role aims to achieve the highest level of guest satisfaction, responding to various requests, assessing guest needs, and adding personal recommendations, all while aligning with Four Seasons' service standards.
Your Responsibilities
- Handle guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
- Assist guests in inquiries related to hotel services, operations, personnel, events, directions, etc.
- Respond to guest requests accurately and promptly, interacting in person and by phone.
- Resolve guest complaints and find opportunities to personalize the service experience.
What You Bring
- At least one year of experience working in a luxury hotel or similar environment is an asset.
- Excellent interpersonal and communication skills.
- Cross-cultural sensitivity and customer service orientation.
- Guest-centricity and understanding of guest preferences.
What We Offer
- A competitive salary of approximately $45,000 - $60,000 per annum, depending on experience.
- A comprehensive benefits package, including training and development opportunities.
- Complimentary accommodation at other Four Seasons hotels and resorts.
- Complimentary dry cleaning for employee uniforms.
- Complimentary employee meals.
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