Luxury Experience Coordinator

hace 22 horas

Palma, Baleares, España Four Seasons A tiempo completo

About Four Seasons: We are a collective of individuals who strive to deliver exceptional experiences for our guests, residents, and partners. Our team's commitment to luxury with genuine heart sets us apart.

Location

The Four Seasons Resort Mallorca is situated on the stunning Formentor Peninsula, offering breathtaking views of the Mediterranean and surrounding landscapes.

Job Description

We are seeking an experienced Guest Services Shift Leader to direct all activities ensuring seamless communication and resolution of guest requests or special requirements. Key responsibilities include coordinating arrivals and departures, resolving customer complaints, and handling guest interactions with the highest level of hospitality and professionalism.

Key Responsibilities:

  • Directs all activities to ensure communication and follow-up on any upcoming issues, guest requests or special requirements.
  • Coordinates arrivals and departure requirements.
  • Ensures any discrepancies are resolved.
  • Reviews daily arrivals to ensure proper handling of special attention guests, return guests, groups etc.
  • Ensures smooth handling of guest luggage, deliveries and special requests.
  • Reviews all materials concerning daily events, i.e., return guests, VIPs and function sheets and ensures team is aware of arrival guests and pre-placed amenities/luggage for rooms.
  • Resolves customer complaints and handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries.
  • Maintains order on the front drive.
  • Assures the smooth flow of traffic on the drive by directing guest cars and taxis to the appropriate positions and directing valet parkers to park cars.
  • Acts as an example for the Guest Services team.
  • Assists the Guest Services Assistant Manager in supervising the Guest Services team.
Requirements

To be successful in this role, you must possess experience in luxury hospitality operations, excellent interpersonal and relationship-building skills, and an exceptional eye for detail. Strong communication skills and the ability to work within a team are also essential.

What We Offer:

  • Competitive Salary: €60,000 - €80,000 per annum.
  • Excellent Training and Development opportunities.
  • Complimentary Accommodation at other Four Seasons Hotels and Resorts.
  • Complimentary Dry Cleaning for Employee Uniforms.
  • Complimentary Employee Meals.

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