Guest Experience Coordinator

hace 1 mes

Palma, Baleares, España Four Seasons A tiempo completo

About Four Seasons:
At Four Seasons, we believe in creating exceptional experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. Our team members around the world strive to deliver a world-class employee experience and company culture, treating everyone we meet with respect and kindness.

About the Location:
The Four Seasons Resort Mallorca is situated on the picturesque Formentor Peninsula, offering breathtaking views of the Mediterranean and surrounding landscapes. This private estate has been a hub for luxury and relaxation since its inception in 1929, with ongoing restoration and renovation scheduled to enhance its charm.

Key Responsibilities:
• Manage incoming reservation requests via phone, email, and online systems, ensuring accuracy and attention to detail.
• Provide guests with information about accommodations, rates, and available services, always maintaining a warm and welcoming approach.
• Confirm, modify, or cancel reservations as needed while delivering exceptional customer service and exceeding guest expectations.
• Maintain accurate records of bookings and ensure the reservation system is updated promptly, guaranteeing seamless communication flow and alignment with service standards.
• Collaborate with other departments to ensure guest requests and preferences are communicated and met, fostering a culture of teamwork and cooperation.
• Answer and direct phone calls professionally and promptly, adhering to Four Seasons' quality standards and consistently meeting guest expectations.

Our Ideal Reservations Agent:
We seek a skilled and dedicated Reservations Agent who possesses the following qualities:
• Strong Customer Service Skills: Exceptional ability to communicate with customers and provide a friendly, professional experience.
• Experience in Reservations: Prior experience in hotel reservations or similar customer service roles, understanding booking procedures and systems.
• Excellent Communication Skills: Proficient in verbal and written communication, able to convey information clearly and effectively.
• Attention to Detail: High level of accuracy in entering and managing reservation details, ensuring that all information is correct.
• Problem-Solving Skills: Ability to handle and resolve guest inquiries and issues efficiently, ensuring customer satisfaction and a positive experience.

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