Customer Service Ambassador

hace 5 días


Palma, Baleares, España Barceló Group A tiempo completo

About Us
Barceló Hotel Group is a family-owned company founded in 1931 by Simón Barceló in Spain. With over 90 years of business experience, we have grown to become the 2nd largest hotel chain in Spain and one of the top 30 globally in terms of room count. Our commitment to customer satisfaction and team well-being has been recognized with numerous awards, including the prestigious 'Best Hotel Management Company in the World' title.

Our Story
We currently operate 270 urban and resort hotels across 24 countries, offering our guests a range of experiences under four distinct brands: Royal Hideaway Luxury Hotels & Resorts, Occidental Hotels & Resorts, and others. Our goal is to provide exceptional service and quality to every guest, while also promoting sustainable growth and development within our organization.

What We Offer
As a member of our team, you'll enjoy a flexible and collaborative work environment, surrounded by talented colleagues from diverse backgrounds. You'll have the opportunity to work in various locations, gaining valuable knowledge and experience across different areas of the company. We offer competitive salaries, ranging from €25,000 to €35,000 per year, depending on location and experience.

Your Role
In this position, you'll be responsible for providing exceptional customer service to our guests. This includes responding to their queries, resolving issues, and ensuring that their stay with us is memorable and enjoyable. You'll work closely with our front-of-house staff to deliver a seamless experience for our guests.

Requirements
To succeed in this role, you'll need excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment. You should be proactive, efficient, and detail-oriented, with a passion for delivering exceptional customer service.

Benefits
We offer a comprehensive benefits package, including exclusive discounts on hotel stays and travel, health insurance, and access to training programs through our Barceló Campus e-learning platform. You'll also have the opportunity to participate in ongoing professional development, helping you grow and advance within our organization.

Join Our Team
At Barceló Hotel Group, we're passionate about creating unforgettable experiences for our guests. If you share our vision and values, we encourage you to apply for this exciting opportunity to join our team.



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