Hotel Guest Experience Ambassador

hace 2 días


Palma, Baleares, España Four Seasons Hotels and Resorts A tiempo completo
About Four Seasons

We believe that our people are the driving force behind creating unforgettable experiences for our guests, residents, and partners. Our team members around the world share a passion for delivering exceptional service with genuine heart.

At Four Seasons, we prioritize a world-class employee experience and company culture to empower our staff to deliver outstanding results.

About the Location

The Four Seasons Resort Mallorca is situated on the stunning Formentor Peninsula, boasting breathtaking views of the Mediterranean and surrounding landscapes.

About the Role

The Hotel Guest Experience Ambassador plays a crucial role in providing an exceptional guest experience from arrival to departure. This involves greeting guests warmly, responding to inquiries, and addressing any concerns with professionalism and empathy.

This position reports directly to the Front Office Manager and works closely with the Front Office Team to ensure seamless execution of services.

Key Responsibilities
  1. Deliver personalized service to guests, anticipating their needs and preferences
  2. Address guest inquiries and resolve issues promptly and efficiently
  3. Foster strong relationships with guests, recognizing their loyalty and valued status
  4. Stay up-to-date with hotel services, hours of operation, and key personnel to provide accurate information
Requirements
  • Previous experience in a luxury hotel or similar environment is highly desirable
  • Excellent communication and interpersonal skills
  • Cross-cultural sensitivity and customer service orientation
  • Able to work effectively in a fast-paced environment while maintaining attention to detail
What We Offer
  • A competitive salary: $45,000 - $60,000 per annum
  • A comprehensive benefits package
  • Ongoing training and development opportunities
  • Complimentary accommodation at other Four Seasons Hotels and Resorts
  • Complimentary dry cleaning for employee uniforms
  • Complimentary employee meals


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