German Customer Service Representative
hace 2 semanas
Job Title: German Customer Service Representative
Job Description:
We are seeking a highly skilled German Customer Service Representative to join our team at Head Hunt International. As a German Customer Service Representative, you will be responsible for providing excellent customer service and technical support to our clients in Germany.
Key Responsibilities:
- Identify customers' needs and deliver appropriate solutions, including sales.
- Guide customers facing issues related to billing inquiries, handle transactions, and provide resolution to inquiries in a timely manner.
- Assist customers to place an order and resolve related issues.
- Answer customers' inquiries and troubleshoot or escalate technical issues that they face.
- Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible.
Requirements:
- Fluent German.
- Excellent communication skills.
- Sales experience with consumer products and services will be an asset.
- Technical research skills to troubleshoot customer problems.
- Advanced internet research skills.
- An empathetic soul with communication skills that match.
- A positive and adventurous attitude.
- A sponge that is willing to soak up all the knowledge and experience we offer.
What We Offer:
- Complete support to help you ease your relocation to Greece.
- Competitive monthly salary + 2 extra salaries per year.
- Health care benefits and numerous other discounts.
- Full training by certified instructors.
- Professional growth & development opportunities.
- Special events as well as community & social responsibility initiatives.
- Free online Greek language courses.
- State of the art premises, providing a great working environment with relaxing break areas.
Requirements:
- Candidate must have EU citizenship or permission to work in Greece.
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