German Customer Service Representative

hace 2 semanas


Palma, Baleares, España Head Hunt International A tiempo completo

Job Title: German Customer Service Representative

Job Description:

We are seeking a highly skilled German Customer Service Representative to join our team at Head Hunt International. As a German Customer Service Representative, you will be responsible for providing excellent customer service and technical support to our clients in Germany.

Key Responsibilities:

  • Identify customers' needs and deliver appropriate solutions, including sales.
  • Guide customers facing issues related to billing inquiries, handle transactions, and provide resolution to inquiries in a timely manner.
  • Assist customers to place an order and resolve related issues.
  • Answer customers' inquiries and troubleshoot or escalate technical issues that they face.
  • Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible.

Requirements:

  • Fluent German.
  • Excellent communication skills.
  • Sales experience with consumer products and services will be an asset.
  • Technical research skills to troubleshoot customer problems.
  • Advanced internet research skills.
  • An empathetic soul with communication skills that match.
  • A positive and adventurous attitude.
  • A sponge that is willing to soak up all the knowledge and experience we offer.

What We Offer:

  • Complete support to help you ease your relocation to Greece.
  • Competitive monthly salary + 2 extra salaries per year.
  • Health care benefits and numerous other discounts.
  • Full training by certified instructors.
  • Professional growth & development opportunities.
  • Special events as well as community & social responsibility initiatives.
  • Free online Greek language courses.
  • State of the art premises, providing a great working environment with relaxing break areas.

Requirements:

  • Candidate must have EU citizenship or permission to work in Greece.


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