Customer Support Specialist
hace 4 semanas
About Us
Zizoo is a leading travel tech startup that's revolutionizing the boat rental industry. We're a team of passionate individuals who are dedicated to providing an exceptional customer experience. We're looking for a skilled Customer Support Specialist to join our team and help us achieve our goal of becoming the go-to platform for boat rentals.
Job Summary
We're seeking a customer-centric individual who is fluent in German and English to join our customer support team. As a Customer Support Specialist, you will be responsible for delivering a wow customer post-booking experience by turning their boat holidays dream into a reality. You will identify customer needs and take proactive steps to maintain positive experiences, acknowledge and resolve customer complaints, and channel feedback from your customers back to the product team to influence our product development.
Responsibilities
- Deliver a wow customer post-booking experience by turning their boat holidays dream into a reality.
- Identify customer needs and take proactive steps to maintain positive experiences.
- Acknowledge and resolve customer complaints.
- Channel feedback from your customers back to the product team to influence our product development.
- Provide feedback on the efficiency of the customer experience process.
Requirements
- You are customer-centric and find pride and joy in your work.
- Expert in delivering effective solutions.
- Engaging and personable; capable of bringing out the positive in any situation.
- You are self-confident, self-determined, and extremely proactive.
- You are positive and team-oriented.
- Fluent in English and German (both speaking and writing).
What We Offer
- Supportive training and a chance to grow and develop within the company.
- An opportunity to work in one of Europe's trending startups.
- Team building events, outings, gastronomy, and more.
- A sailing holiday for the whole team.
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