Resort Customer Experience Ambassador
hace 1 día
Resort Customer Experience Ambassador
About Jet2HolidaysWe are a leading tour operator in the UK, dedicated to providing exceptional customer experiences to our valued customers. Our team is passionate about delivering outstanding service and creating unforgettable memories for our guests.
Salary & BenefitsExcellent salary with annual pay review, starting from £25,000 per annum, depending on location and experience. We also offer a range of benefits including:
- Fully paid training & IT equipment
- Monthly 1-1 meetings with your Team Leader
- Career progression & development across Jet2.com & Jet2holidays
- 31 days holiday entitlement per annum
- 2 days off per week
- Monthly rosters sent in advance
- Discounts on Jet2.com & Jet2holidays flights & holidays
- Recommend a friend bonus scheme
As a Resort Customer Experience Ambassador, you will play a vital part in sharing local knowledge, delivering outstanding customer service, and enhancing our customers' holiday by introducing them to our experiences on offer. You will work as one team with internal & external suppliers and take responsibility for resolving customers' queries or problems using our in-house digital systems.
Key Responsibilities- Work as One Team with internal & external stakeholders to deliver VIP industry-leading Customer Service to our all-important customers.
- Create Memories for our customers in resort, ensuring we are on hand at their accommodation and resolve any issues they experience during their holiday.
- Utilise a Sales through Service approach by recommending local experiences and attractions to match our customers' needs.
- Take Responsibility by supporting with any disruption, serious emergencies in resort & customer escalations.
- Be the face of Jet2holidays during scheduled hotel visits and virtually, via video call, for any urgent queries.
- Be Present by maximising branding opportunities within our hotels and resorts.
- Work as One Team supporting our airport operation on busy flight days working in arrivals & departures.
You will already hold full right to work documents for Spain and be living in the destination or willing to source your own accommodation. Due to the level of travel required in the role, you will already be a driver with access to your own motorised vehicle/car which you are able to use for work purposes. Operational Requirement: Travel expenses will be reimbursed. Working hours will vary each month and can include early starts, late finishes, split shifts & working weekends. We will provide your roster 3-4 weeks in advance.
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