Holiday Experience Ambassador
hace 6 días
About the Role
As a key member of our Resort Team, you will play a vital part in delivering exceptional customer service and sharing your knowledge of local experiences with our valued customers. You will work closely with internal and external stakeholders to create memorable moments for our guests.
What We Offer
We provide our colleagues with a competitive salary, fully paid training, and IT equipment. You will also receive regular 1-1 meetings with your Team Leader, career development opportunities across Jet2.com and Jet2holidays, and a range of benefits including:
- Excellent salary with annual pay review (€25,000 - €30,000 per annum)
- Fully paid training & IT equipment
- Monthly 1-1 meetings with your Team Leader
- Career progression & development across Jet2.com & Jet2holidays
- 31 days holiday entitlement per annum
- 2 days off per week
- Monthly rosters sent in advance
- Discounts on Jet2.com & Jet2holidays flights & holidays
- Recommend a friend bonus scheme
Your Responsibilities
You will report to the Resort Team Leader and be responsible for working as One Team with internal and external suppliers to deliver VIP industry-leading Customer Service. Your tasks will include:
- Create Memories for our customers in resort, ensuring we are on hand at their accommodation and resolve any issues they experience during their holiday
- Utilise a Sales through Service approach by recommending local experiences and attractions to match our customers' needs
- Take Responsibility by supporting with any disruption, serious emergencies in resort & customer escalations
- Be the face of Jet2holidays during scheduled hotel visits and virtually, via video call, for any urgent queries
- Be Present by maximising branding opportunities within our hotels and resorts
- Work as One Team supporting our airport operation on busy flight days working in arrivals & departures
Requirements
To succeed in this role, you must already hold full right to work documents for Spain and be living in the destination or willing to source your own accommodation. Additionally, you should have access to your own motorised vehicle/car which you are able to use for work purposes, with travel expenses reimbursed. You must be flexible to work a range of hours, including early starts, late finishes, split shifts, and working weekends. Previous customer service experience is advantageous but not required.
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