Summer Receptionist Opportunity in Ibiza Luxury Hotel
hace 18 horas
We are seeking an experienced hotel receptionist to join our team at the 5* Hotel Hacienda Na Xamena in Ibiza. As a receptionist, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a smooth guest experience.
Job DescriptionAs a hotel receptionist, your main duties will include:
- Carrying out check-in and check-out procedures according to hotel protocols.
- Providing excellent customer service via phone, email, and in-person.
- Preparing arrival information, including welcome messages, key cards, and WiFi setup.
- Reviewing next day arrivals and departures.
- Managing billing, cash balance, collections, and other financial transactions.
- Responding to guest complaints and suggestions, and escalating issues to relevant departments.
To succeed in this role, you will need:
- High English and Spanish language proficiency (written and spoken).
- Experience working in luxury 5* star hotel reception and reservations (minimum 3 years).
- Flexibility, adaptability, and a willingness to learn and improve continuously.
- A valid driver's license and access to a vehicle.
We offer a full-time contract with rotating shifts, daily uniform washing and ironing, and the possibility of accommodation (dependent on having a car). This is an excellent opportunity for career growth in one of Ibiza's best hotels.
The estimated salary for this position is approximately €25,000 - €35,000 per annum, depending on experience.
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