Luxury Front Desk Manager Wanted

hace 2 días


Palma, Baleares, España Belmond A tiempo completo
About La Residencia

La Residencia, a prestigious hotel within the Belmond group, is seeking an experienced Luxury Front Desk Manager to join our team in Mallorca, Spain. As part of our esteemed hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring seamless front-of-house operations.

Job Summary

We are looking for a highly skilled and motivated individual to oversee the daily activities of our reception team. Your primary objective will be to provide a proactive and efficient service that meets and exceeds our guests' expectations.

Key Responsibilities:
  • Maintain a close working relationship with the Front of House Manager to ensure effective team management and coordination.
  • Ensure the quality of services and interactions with guests at the front desk meet our high standards.
  • Train new team members and update existing staff on procedures and guidelines to maintain efficiency and consistency.
  • Communicate effectively with FO teams to ensure clear, consistent, and efficient communication.
  • Provide a warm welcome and professional assistance to all guests, responding to their needs and preferences.
  • Be the primary point of contact between customers and the hotel, especially for VIPs, special care guests, and those with previous complaints.
  • Maintain accurate records and perform cashiering procedures efficiently.
  • Collaborate with the reservations department to assist guests and travel agents with pre-arrival requests.
Requirements:
  • 3+ years of experience as a reception supervisor with knowledge of LQA (Luxury Quality Assurance) standards.
  • Prioritization of excellence, guest satisfaction, and emotional intelligence.
  • Ability to work independently and manage stressful situations effectively.
  • Excellent communication and problem-solving skills.
  • Knowledge of English (superior level) and Spanish (advanced level).
What We Offer:
  • A competitive salary of €45,000 per annum.
  • 10 months contract with 40-hour workweek and 2 days off per week.
  • 35 holidays and 14 public holidays per year.
  • A monthly gasoline allowance.
  • Participation in the Belmond Discovery program and employee recognition scheme.
  • Annual health assessments and company-provided uniform.
  • Duty meals and other benefits.


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