Senior Accommodations Manager
hace 5 días
Job Summary: Marriott International seeks an experienced and skilled Senior Accommodations Manager to oversee the execution of all operations in the rooms area departments. The ideal candidate will have a proven track record of improving guest and employee satisfaction while maximizing departmental financial performance.
Candidate Profile: High school diploma or equivalent required; 4 years of experience in guest services, front desk, housekeeping, or related field. Alternatively, a 2-year degree from an accredited university in Hospitality, Business Administration, or related major with 2 years of relevant experience is also acceptable.
Key Responsibilities:
Leading Room Operations Team
• Translate team goals into actionable objectives focusing on guest tracking and productivity.
• Foster a positive work environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and exceptional service delivery.
• Analyze employee and guest satisfaction results to develop targeted strategies for improvement.
• Ensure the team has the necessary capabilities to meet expectations and maintain high levels of service quality.
• Demonstrate self-confidence, energy, and enthusiasm as a leader by example.
Managing Property Rooms Operations Function(s)
• Collaborate with Front Office, Engineering/Maintenance, and Housekeeping teams to execute operational strategies and achieve departmental goals.
• Implement property-specific second effort and recovery plans to ensure seamless guest experiences.
• Communicate guest satisfaction results promptly through various channels, including guest feedback forms, comment cards, and letters.
• Provide timely support to employees dealing with concerns and promote a culture of professionalism and courtesy at all times.
• Meet regularly with staff for one-on-one discussions to discuss goals, progress, and areas for improvement.
• Assist in scheduling against guest and hours/occupied room goals, ensuring alignment with business objectives.
• Perform hourly job functions as needed and assume additional responsibilities to support business needs.
Estimated Salary: $60,000 - $80,000 per annum (dependent on location and experience)
Marriott International offers competitive salaries, benefits, and opportunities for professional growth and development.
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