Luxury Front Office Operations Manager
hace 3 días
About Four Seasons: Four Seasons is a luxury hospitality company that stands out for its commitment to delivering exceptional guest experiences. Our team members around the world create unforgettable moments for our guests, residents, and partners through a genuine passion for excellence.
Our employee experience and company culture are designed to enable our people to deliver these exceptional experiences. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone with respect and kindness. Whether you work with us, stay with us, live with us, or discover with us, we strive to make every interaction a lasting impression.
We're currently seeking an experienced Assistant Front Office Manager to join our team at Four Seasons Resort Mallorca at Formentor. As part of our front office leadership team, you'll be responsible for overseeing daily operations, managing guest check-ins and check-outs, supervising staff, and ensuring seamless communication with guests and other departments.
Key Responsibilities:
• Support the Front Office Manager in leading daily front desk operations
• Assist in managing guest reservations and billing procedures
• Train and supervise front desk staff to maintain high service standards
• Handle guest inquiries, complaints, and special requests efficiently
• Ensure the front office team provides exceptional guest experiences and adheres to hotel policies
Our Ideal Candidate Will Have:
• Proven experience in hotel operations, specifically in front office management or related roles
• Strong leadership skills to motivate and train front office staff
• Excellent customer service orientation, with the ability to handle guest inquiries, complaints, and requests promptly and professionally
• Strong organizational abilities to manage daily operations, including check-ins, check-outs, reservations, and billing procedures
• Ability to communicate effectively with guests, team members, and other departments
A competitive salary of €45,000 - €60,000 per year will be offered, depending on experience.
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