Luxury Hotel Rooms Operations Manager
hace 3 días
Job Summary
Assist the management team in overseeing the execution of all operations within the rooms area departments. This includes Front Office, Engineering/Maintenance, and Housekeeping. The ideal candidate will have a strong background in hospitality and be able to lead by example, demonstrating self-confidence, energy, and enthusiasm. They should also be proactive in addressing employee concerns and extending professionalism and courtesy to guests at all times.
Core Work Activities
* Lead the Room Operations Team: Translate goals into actionable tasks for the team, focusing on guest satisfaction and productivity. Foster a culture that emphasizes motivation, empowerment, teamwork, continuous improvement, and exceptional service.
* Manage Property Rooms Operations Functions: Assist in managing the execution of all operations in the rooms area departments. Follow established second effort and recovery plans and publish guest satisfaction results in a timely manner.
* Proactively address employee and guest concerns, providing excellent customer service and extending professionalism and courtesy at all times.
* Monitor compliance with standards and procedures, striving to continually improve guest and employee satisfaction while maximizing departmental financial performance.
Managing Profitability
* Conduct annual quality audits with the General Manager and Regional Director to ensure alignment with company standards.
* Analyze financial statements, sales data, and activity reports to identify areas needing cost reduction and program improvement, aiming to maximize departmental financial performance.
Compensation Package:
$85,000 - $110,000 per year (based on location and experience)
We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. As a member of Marriott International's global team, you'll have access to a range of benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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