Hotel Operations Manager

hace 2 semanas


Palma, Baleares, España Marriott International A tiempo completo

Job Overview

We are seeking a skilled Hotel Operations Manager to join our team at Marriott International. In this role, you will assist in managing the execution of all operations in the rooms area departments, including Front Office, Concierge, Butler, and Housekeeping.

About You

To be successful in this position, you should have a high school diploma or equivalent and 4 years of experience in guest services, front desk, housekeeping, or a related professional area. Alternatively, you can have a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major with 2 years of experience.

Key Responsibilities

  • Verify that goals are being translated to the team as they relate to guest tracking and productivity.
  • Create and nurture a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service.
  • Understand employee and guest satisfaction results and develop game plans to address need areas and expand on strengths.
  • Lead by example, demonstrating self-confidence, energy, and enthusiasm.
  • Assist employees in understanding guests' ever-changing needs and expectations and exceed them.

Managing Property Rooms Operations Function(s)

You will assist in managing the execution of all operations in the rooms area departments, following the property's specific second effort and recovery plan. You will also publish all guest satisfaction results in a timely fashion, including guest satisfaction forms, comment cards, and guest letters.

Benefits and Compensation

This role offers a competitive salary range of $65,000 - $90,000 per year, depending on location and experience. Additional benefits may include health insurance, retirement savings plan, and paid time off.

About Marriott International

Marriott International is a leading global hospitality company with a rich history of innovation and excellence. We offer a dynamic work environment and opportunities for career growth and development.


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