Front Desk Representative

hace 3 semanas


Sant Joan Despí, Barcelona, España Accor A tiempo completo
Role Overview

We are seeking a skilled and enthusiastic Front Desk Representative to join our team at Novotel Barcelona Sant Joan Despí. As a key member of our hospitality team, you will be responsible for ensuring a warm and personalized welcome to our guests, providing exceptional service, and exceeding their expectations.

Key Responsibilities
  • Guest Liaison: Provide a warm and welcoming experience to our guests, ensuring their needs are met and exceeded.
  • Front Desk Operations: Manage the front desk, handle check-ins and check-outs, and respond to guest inquiries.
  • Communication: Effectively communicate with guests, colleagues, and management to ensure seamless service delivery.
  • Teamwork: Collaborate with the housekeeping, food and beverage, and other departments to ensure a smooth and efficient service.
  • Quality Control: Continuously improve the quality of our services, suggesting ideas and improvements to enhance the guest experience.
  • Financial Management: Manage the financial aspects of the front desk, including revenue tracking and cash handling.
  • Safety and Security: Ensure the safety and security of our guests and colleagues, adhering to company policies and procedures.
  • Training and Development: Participate in training and development programs to enhance your skills and knowledge, ensuring you are equipped to provide exceptional service.
Qualifications and Requirements

To be successful in this role, you will need:

  • Fluency in English, Spanish, and French (additional languages an asset)
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong teamwork and problem-solving skills
  • Commitment to providing exceptional customer service
  • Basic computer skills, including proficiency in hotel software
What We Offer

As a Front Desk Representative with Accor, you will enjoy:

  • Competitive salary and benefits package
  • Opportunities for career development and advancement
  • Training and development programs to enhance your skills and knowledge
  • A dynamic and supportive work environment
  • Opportunities to work with a global brand leader in the hospitality industry
Accor's Commitment to Diversity and Inclusion

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We welcome applications from individuals of all backgrounds and cultures.


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