Front Desk Associate

hace 4 semanas

Sant Joan Despí, Barcelona, España Accor A tiempo completo

Welcome to a role that allows you to be at the heart of the life of a hotel and to open the doors to a fulfilling daily life within an international group.

Your key responsibilities:

  • You ensure a personalized and warm welcome, the well-being of the guests is always your priority.
  • You make the link with the different departments of the hotel according to the guests' requests, you are a facilitator recognized within the establishment.
  • You are dedicated to continuously improving the quality of the hotel's services, your ideas are always welcome, and we encourage you to bring them onto the table.
  • You are the guardian of the guest's loyalty; they will certainly come back for you.
  • You will be trained in the financial tracking of revenues, and the safety of property and people.
  • During the night shift, you are responsible for the activities of the establishment in the absence of your hierarchy: hotel closing, cash collection, and anticipating the needs of the next day.
  • Perform all check-in and check-out tasks.
  • Manage online and phone reservations.
  • Welcome guests upon their arrival and assign rooms.
  • Provide information about our hotel, available rooms, rates, and amenities.
  • Respond to clients' complaints.
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs.
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, e.g., wedding guests, christenings.
  • Upsell additional facilities and services, when appropriate.
  • Maintain updated records of bookings and payments.
  • Attend the hotel bar and prepare simple snacks for our customers.
  • Support the breakfast shift when necessary, making sure that there are not shortages in our buffet breakfast and that it's well presented.

What we're looking for:

  • You are careful of others and the environment around you: you contribute to making the stay as impeccable and unforgettable as you can by bringing your little personal touch.
  • You have a strong team spirit and a keen sense of interpersonal skills, you are attentive to the guests' needs.
  • You are fluent in English, Spanish, and French. Any other languages will be a plus.
  • You have a desire to grow in this sector and a passion for meeting customers' needs and for offering an outstanding experience to our guests and customers.

What we offer:

  • Be part of an international company.
  • Work for a leader brand as Accor present in 110 countries.
  • Development and career opportunities.
  • Benefits according to the role.
  • Accor discounts card.

Your development:

What's more, Accor offers you training in all the hotel jobs throughout your career and infinite possibilities for career development across multiple establishments and brands within the group's hotels.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

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