Assistant Front Office Manager
hace 4 meses
Company Description
SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary
Job Description
What you’ll do
We are looking for an Assistant Front Office Manager to join the pre-opening team at SLS Barcelona. Under the guidance of the Front Office Manager, the Assistant Front Office Manager will supervise the Front Office team, ensuring the service is on point and solving any issue reported by the team.
Assist the Front Office Manager in fostering a positive and structured work environment within the department, which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations and maintaining well care of guests and colleagues. Oversee the front desk team's daily operations, including check-in, check-out, and guest registration processes. Greet and assist guests in a warm, courteous, and professional manner. Handle cash and credit transactions. Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming for swift and satisfactory resolution, and striving to resolve issues to ensure guest satisfaction. Ensure guests receive accurate and timely information about hotel amenities, services, and local attractions. Schedule, assign daily work, lead pre-shift meetings, inform and train team members. Coordinate with housekeeping and maintenance departments to ensure timely room readiness. Support and assist team members in handling guest inquiries and requests and in resolving guest complaints. Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns. Maintain a deep understanding of the local area to provide guests with information about attractions, restaurants, and services. Implement strategies to enhance guest loyalty and satisfaction, contributing to positive online reviews and ratings.Qualifications
What we are looking for...
Minimum of 2 years of Front Office experience, preferably in an upscale or lifestyle brand hotel. Previous experience with pre-opening of a hotel is a big plus. Someone who understands, celebrates and embraces the SLS brand values. Ability to work independently and to partner with others to promote an environment of teamwork. Ability to multitask, work in a fast-paced environment, meet deadlines and have a high-level attention to detail. You combine analytical and methodical thinking with high attention to detail and a solution-focused approach. Excellent verbal and written communication skills. Fluent in Spanish and English. You make people feel good - your team, guests, and colleagues alike. You make a positive impact. You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together. You take ownership of important issues, solve problems, and make effective decisions. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other and has fun along the way.Additional Information
What's in it for you...
The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands.SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021.
-
Assistant Front Office Manager
hace 2 semanas
Sant Adrià de Besòs, Barcelona, España Accor A tiempo completoJob Title: Assistant Front Office ManagerAt SLS Barcelona, we are seeking an experienced and dynamic Assistant Front Office Manager to join our pre-opening team. As a key member of our Front Office team, you will be responsible for ensuring seamless guest experiences and providing exceptional service to our valued customers.Key Responsibilities:Supervise and...
-
Front Office Assistant Manager
hace 1 mes
Sant Adrià de Besòs, Barcelona, España Accor A tiempo completoAssistant Front Office ManagerAt SLS Barcelona, we're seeking a highly skilled and experienced Assistant Front Office Manager to join our pre-opening team. As a key member of our Front Office team, you will be responsible for ensuring seamless guest experiences and driving operational excellence.Key Responsibilities:Assist the Front Office Manager in leading...
-
Front Office Assistant Manager
hace 1 mes
Sant Adrià de Besòs, Barcelona, España Accor A tiempo completoAssistant Front Office ManagerAt SLS Barcelona, we're seeking a highly skilled and experienced Assistant Front Office Manager to join our pre-opening team. As a key member of our Front Office team, you will be responsible for ensuring seamless guest experiences and driving operational excellence.Key Responsibilities:Assist the Front Office Manager in leading...
-
Assistant Front Office Manager
hace 4 semanas
Sant Adrià de Besòs, Barcelona, España Accor A tiempo completoJob Title: Assistant Front Office ManagerWe are seeking a highly skilled and experienced Assistant Front Office Manager to join our pre-opening team at SLS Barcelona. As a key member of our Front Office team, you will be responsible for ensuring seamless guest experiences and providing exceptional service to our valued customers.Key...
-
Assistant Front Office Manager
hace 4 semanas
Sant Adrià de Besòs, Barcelona, España Accor A tiempo completoJob Title: Assistant Front Office ManagerWe are seeking a highly skilled and experienced Assistant Front Office Manager to join our pre-opening team at SLS Barcelona. As a key member of our Front Office team, you will be responsible for ensuring seamless guest experiences and providing exceptional service to our valued customers.Key...
-
Assistant Front Office Manager
hace 5 días
Sant Adrià de Besòs, Barcelona, España Accor A tiempo completoJob Title: Assistant Front Office ManagerJob Summary:We are seeking an experienced Assistant Front Office Manager to join our pre-opening team at SLS Barcelona. As a key member of our Front Office team, you will be responsible for supervising the Front Office team, ensuring exceptional service and resolving any issues that may arise.Key...
-
Assistant Front Office Manager
hace 1 semana
Sant Adrià de Besòs, Barcelona, España Accor A tiempo completoAbout the RoleWe are seeking an experienced Assistant Front Office Manager to join our pre-opening team at SLS Barcelona. As a key member of our Front Office team, you will be responsible for supervising the Front Office team, ensuring exceptional service and resolving any issues that may arise.Key ResponsibilitiesAssist the Front Office Manager in...
-
Assistant Front Office Manager
hace 12 horas
Sant Adrià de Besòs, Barcelona, España Accor A tiempo completoSLS Barcelona is a five-star urban resort of extraordinary experiences, bringing a new variety of seaside glamour, indulgence and excellence to Barcelona's waterfront district of Port Forum.The hotel features a terrace off every guestroom, offering an array of exclusive amenities, including rooftop dining and bars, three inviting swimming pools, a spacious...
-
Assistant Front Office Manager
hace 2 meses
Sant Adrià de Besòs, Barcelona, España Accor A tiempo completoAbout the RoleWe are seeking an experienced and skilled Assistant Front Office Manager to join our team at a luxury hotel. As a key member of our front office team, you will be responsible for ensuring the smooth operation of our hotel's front desk, including check-in, check-out, and guest registration processes.Key ResponsibilitiesSupervise and coordinate...
-
Assistant Front Office Manager
hace 2 meses
Sant Adrià de Besòs, Barcelona, España Accor A tiempo completoAbout the RoleWe are seeking an experienced and skilled Assistant Front Office Manager to join our team at a luxury hotel. As a key member of our front office team, you will be responsible for ensuring the smooth operation of our hotel's front desk, including check-in, check-out, and guest registration processes.Key ResponsibilitiesSupervise and coordinate...
-
Front Office Manager
hace 2 semanas
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Robinson Esquinzo Playa A tiempo completoFront Office ManagerAs a Front Office Manager at Robinson Esquinzo Playa, you will be responsible for ensuring a seamless experience for our guests from arrival to departure. Your talent for organization, leadership skills, and commitment to quality management will be essential in managing the reception area and overseeing guest services.Key...
-
Front Office Manager
hace 2 semanas
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Robinson Esquinzo Playa A tiempo completoFront Office ManagerAs a Front Office Manager at Robinson Esquinzo Playa, you will be responsible for ensuring a seamless experience for our guests from arrival to departure. Your talent for organization, leadership skills, and commitment to quality management will be essential in managing the reception area and overseeing guest services.Key...
-
Front Office Manager
hace 4 semanas
Las Palmas de Gran Canaria, España Robinson Esquinzo Playa A tiempo completoFirst impressions count, especially for our ROBINSON guests. As Front Office Manager, you are responsible for the reception area at the club. You possess a talent for organization, can motivate others, and are committed to quality management. Along with your team, you ensure that nothing goes amiss for our guests from arrival to departure. Not only do you...
-
Front Office Manager
hace 2 semanas
Nanclares de la Oca, Álava, España Accorhotel A tiempo completoAbout The HoxtonWe're a series of open-house hotels, each in a neighbourhood that we love. Our goal is to provide a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.Job SummaryWe're looking for a Front Office Manager to join our team at The Hoxton, Poblenou. As a key...
-
Front Office Manager
hace 2 semanas
Nanclares de la Oca, Álava, España Accorhotel A tiempo completoAbout The HoxtonWe're a series of open-house hotels, each in a neighbourhood that we love. Our goal is to provide a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.Job SummaryWe're looking for a Front Office Manager to join our team at The Hoxton, Poblenou. As a key...
-
Office Manager and Executive Assistant
hace 6 días
Campo de Caso, Asturias, España Apm Terminals A tiempo completoAbout the RoleWe are seeking an experienced Office Manager/Executive Assistant to support our team at Apm Terminals in Algeciras, Spain. As an Office Manager/Executive Assistant, you will be responsible for general administration tasks, including general office administration and secretarial support roles, such as: Dedicated secretarial/administrative...
-
Front Office
hace 4 meses
Sant Boi de Llobregat, España ESR Energy Solutions A tiempo completoIndefinido - Tiempo completo - 08830, Sant Boi de Llobregat, Barcelona, España - SAC **“Encendemos el poder del sol en el hogar de nuestros clientes" En ESR Energy Solutions somos expertos en soluciones fotovoltaicas en España desde hace más de una década. Con más de 400 trabajadores en plantilla, nuestro objetivo es transformar el consumo de los...
-
Front Office
hace 2 meses
Las Palmas de Gran Canaria, España Hapimag A tiempo completo**Unser Resort in San Agustín auf Gran Canaria, eingebettet zwischen Küste und Bergen, liegt nur ein paar Schritte vom Sandstrand entfernt. Während hier das ganze Jahr über sommerliche Temperaturen herrschen, erholen sich unsere Gäste in einem unserer 60 Apartments, lassen sich mit einer wohltuenden Massage verwöhnen oder geniessen lokale wie...
-
Asstmgr-front Office
hace 5 meses
Tenerife, Santa Cruz de Tenerife provincia, España Marriott International, Inc A tiempo completo**Job Number** 24072850 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Tenerife Abama, Calle Maria Zambrano 2, Tenerife, Tenerife, Spain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front...
-
Front Office Manager
hace 1 semana
Nanclares de la Oca, Álava, España Accorhotel A tiempo completoAbout the RoleWe're seeking a seasoned Front Office Manager to lead our team at The Hoxton, Poblenou. As a key member of our operations team, you'll be responsible for delivering exceptional guest experiences and ensuring seamless hotel operations.Key ResponsibilitiesLead the Front Office team to provide a naturally friendly, helpful, and responsive level of...
