Assistant Front Office Manager
hace 1 día
Job Title: Assistant Front Office Manager
Job Summary:
We are seeking an experienced Assistant Front Office Manager to join our pre-opening team at SLS Barcelona. As a key member of our Front Office team, you will be responsible for supervising the Front Office team, ensuring exceptional service and resolving any issues that may arise.
Key Responsibilities:
- Assist the Front Office Manager in fostering a positive and structured work environment within the department.
- Oversee the front desk team's daily operations, including check-in, check-out, and guest registration processes.
- Greet and assist guests in a warm, courteous, and professional manner.
- Handle cash and credit transactions.
- Handle guest complaints and inquiries promptly in a professional and empathetic manner.
- Ensure guests receive accurate and timely information about hotel amenities, services, and local attractions.
- Schedule, assign daily work, lead pre-shift meetings, inform and train team members.
- Coordinate with housekeeping and maintenance departments to ensure timely room readiness.
- Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
- Take and manage guest bookings, up-selling opportunities, and inform guests about ways to improve their stay.
- Maintain a deep understanding of the local area to provide guests with information about attractions, restaurants, and services.
- Implement strategies to enhance guest loyalty and satisfaction, contributing to positive online reviews and ratings.
Requirements:
- Minimum of 2 years of Front Office experience, preferably in an upscale or lifestyle brand hotel.
- Previous experience with pre-opening of a hotel is a plus.
- Ability to work independently and to partner with others to promote an environment of teamwork.
- Ability to multitask, work in a fast-paced environment, meet deadlines, and have a high-level attention to detail.
- Excellent verbal and written communication skills. Fluent in Spanish and English.
About Us:
SLS Barcelona is a five-star urban resort of extraordinary experiences, bringing a new variety of seaside glamour, indulgence, and excellence to Barcelona's waterfront district of Port Forum. We are part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint-venture with Accor, formed in 2021.
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