In-Room Dining Manager

hace 1 día

Sant Adrià de Besòs, Barcelona, España Accor A tiempo completo
Job Title: In-Room Dining Manager

Job Summary:

We are seeking an experienced In-Room Dining Manager to join our team at SLS Barcelona. As a key member of our food and beverage operations, you will be responsible for directing the daily operations of our in-room dining service, ensuring exceptional service and guest satisfaction.

Key Responsibilities:
  • Provide warm, sincere, and engaging service to our guests.
  • Ensure the delivery of excellent service by maintaining high staff morale and team spirit through active on-the-floor communication, training, and coaching.
  • Oversee the daily operations of the in-room dining service, including menu planning, inventory management, and staff supervision.
  • Monitor guest feedback and implement improvements to enhance in-room dining.
  • Balance operational, administrative, and colleague needs while maintaining floor presence.
  • Conduct performance evaluations and provide ongoing training and development opportunities.
  • Uphold the highest standard of internal and external customer service at all times.
  • Monitor and control costs and expenses related to in-room dining.
  • Ensure service is within the standards of SLS Barcelona.
  • Work closely with other departments, such as housekeeping, kitchen, food and beverage, and front desk, to coordinate services and enhance the guest experience.
  • Participate in hotel meetings and contribute to overall property goals and initiatives.
  • Perform any and all other tasks as assigned.
Requirements:
  • Degree with emphasis in Hospitality/Restaurants management.
  • +3 years experience in food and beverage management and, preferably in a luxury hotel setting.
  • Problem-solving & decision-making skills; analytical and highly detail-oriented.
  • Proven team leader with a high level of energy and motivation with a proven track record of living the company's values.
  • Proficient knowledge of computer systems such as: Microsoft Word, Excel & Outlook is required.
  • Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail.
  • Excellent verbal and written communication skills. Fluent in Spanish and English.

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