Front Office Assistant Manager

hace 2 meses

Sant Adrià de Besòs, Barcelona, España Accor A tiempo completo
Assistant Front Office Manager

At SLS Barcelona, we're seeking a highly skilled and experienced Assistant Front Office Manager to join our pre-opening team. As a key member of our Front Office team, you will be responsible for ensuring seamless guest experiences and driving operational excellence.

Key Responsibilities:
  • Assist the Front Office Manager in leading the Front Office team, fostering a positive and structured work environment, and promoting a culture of excellence.
  • Oversee daily front desk operations, including check-in, check-out, and guest registration processes, ensuring accuracy and efficiency.
  • Provide exceptional guest service, handling complaints and inquiries in a professional and empathetic manner, and striving for swift and satisfactory resolutions.
  • Coordinate with housekeeping and maintenance departments to ensure timely room readiness and maintain a deep understanding of the local area to provide guests with information about attractions, restaurants, and services.
  • Implement strategies to enhance guest loyalty and satisfaction, contributing to positive online reviews and ratings.
Requirements:
  • Minimum of 2 years of Front Office experience, preferably in an upscale or lifestyle brand hotel.
  • Previous experience with pre-opening of a hotel is a plus.
  • Excellent verbal and written communication skills, with fluency in Spanish and English.
  • Ability to work independently and partner with others to promote an environment of teamwork, multitasking, and high-level attention to detail.
  • Ability to learn quickly and adapt to SLS's unique culture, with a passion for creating great hospitality experiences.
What We Offer:
  • A competitive package and plenty of opportunity for development.
  • Excellent discounts across the entire Ennismore family of brands.
  • The chance to challenge the norm and work in an environment that is both creative and rewarding.
  • The opportunity to join an innovative, fast-growing, international group that's committed to not just building new hotels but building a global brand.

SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint-venture with Accor, formed in 2021.

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