In-Room Dining Operations Manager

hace 3 semanas

Sant Adrià de Besòs, Barcelona, España Accor A tiempo completo

About SLS Barcelona

SLS Barcelona is a five-star urban resort that offers a unique blend of seaside glamour, indulgence, and excellence. Located in the heart of Barcelona's waterfront district, our hotel features a rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom, and a rejuvenating spa.

Job Description

We are seeking an experienced In-Room Dining Manager to join our pre-opening team at SLS Barcelona. The successful candidate will be responsible for directing the operations of the In-Room Dining services, ensuring the highest level of service and guest satisfaction.

  1. Provide warm, sincere, and engaging service to our guests.
  2. Maintain high staff morale and team spirit through active on-the-floor communication, training, and coaching.
  3. Oversee the daily operations of the in-room dining service.
  4. Ensure exceptional service and guest satisfaction, addressing any issues or complaints promptly and effectively.
  5. Monitor guest feedback and implement improvements to enhance in-room dining.
  6. Balance operational, administrative, and Colleague needs while maintaining floor presence.
  7. Conduct performance evaluations and provide ongoing training and development opportunities.
  8. Uphold the highest standard of internal and external customer service at all times.
  9. Monitor and control costs and expenses related to In-Room Dining.
  10. Ensure service is within the standards of SLS Barcelona.
  11. Work closely with other departments, such as housekeeping, kitchen, food and beverage, and front desk, to coordinate services and enhance the guest experience.
  12. Participate in hotel meetings and contribute to overall property goals and initiatives.
  13. Perform any and all other tasks as assigned.

Requirements

  • Bachelor's degree with an emphasis in Hospitality or Restaurant Management.
  • At least 3 years of experience in food and beverage management, preferably in a luxury hotel setting.
  • Strong problem-solving and decision-making skills, with analytical and detail-oriented abilities.
  • Proven team leadership skills, with a high level of energy and motivation, and a proven track record of living the company values.
  • Proficient knowledge of computer systems, including Microsoft Word, Excel, and Outlook.
  • Excellent verbal and written communication skills, with fluency in Spanish and English.

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