Front Office Operations Manager

hace 5 días

Sant Adrià de Besòs, Barcelona, España Accor A tiempo completo
Discover Your Opportunity at SLS Barcelona

SLS Barcelona, a five-star urban resort of extraordinary experiences, is set to revolutionize the luxury hospitality scene in Barcelona's waterfront district of Port Forum.

We are seeking an experienced Front Office Operations Manager to join our pre-opening team. As a key member of our Front Office department, you will play a pivotal role in ensuring seamless guest experiences and delivering exceptional service.

About the Role
  • Assist the Front Office Manager in fostering a positive and structured work environment within the department, promoting a culture of teamwork and excellence.
  • Oversee the front desk team's daily operations, including check-in, check-out, and guest registration processes, ensuring accuracy and efficiency.
  • Greet and assist guests in a warm, courteous, and professional manner, providing personalized attention to detail.
  • Handle cash and credit transactions with precision and confidentiality.
  • Address guest complaints and inquiries promptly, resolving issues in a fair and empathetic manner.
  • Maintain accurate records of guest interactions, preferences, and requests, using this information to enhance their stay.
  • Collaborate with housekeeping and maintenance departments to ensure timely room readiness and resolve any issues that may arise.
  • Support team members in handling guest inquiries and resolving complaints, promoting a culture of support and mutual respect.
Requirements
  • Minimum of 2 years of Front Office experience in an upscale or lifestyle brand hotel, preferably in a pre-opening or opening scenario.
  • Excellent knowledge of hotel operations, including front desk procedures, guest services, and revenue management.
  • Proven ability to work independently, prioritize tasks, and manage multiple responsibilities simultaneously.
  • Strong communication and interpersonal skills, with excellent verbal and written English language proficiency.
  • Familiarity with hotel software systems, including property management systems (PMS) and customer relationship management (CRM) tools.
What We Offer
  • A competitive salary range of approximately €55,000 - €65,000 per annum, depending on experience.
  • An opportunity to be part of a dynamic and innovative team, shaping the future of luxury hospitality at SLS Barcelona.
  • A comprehensive benefits package, including discounts across the Ennismore family of brands and access to exclusive employee programs.
  • A chance to develop your skills and advance your career in a fast-paced and supportive environment.

SLS Barcelona is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands. We are committed to building a diverse and inclusive workplace culture that reflects the communities we serve.

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