Front Office Agent Day and Night

hace 4 semanas


Sant Cugat, Barcelona, España Holiday Inn Barcelona - Sant Cugat A tiempo completo
Hotel Front Desk Role

We are seeking a Front Office Agent to join our team at Holiday Inn Barcelona - Sant Cugat. As a Front Office Agent, you will be the first point of contact for our guests, providing a warm and welcoming atmosphere that makes them feel at home. Your tasks will include registering and checking guests in, answering and screening incoming phone calls and emails, and maintaining a neat and orderly front desk and reception area. We are looking for someone with excellent communication skills, both written and verbal, and the ability to work well under pressure. If you have a customer service attitude and are able to multitask and prioritize tasks, we would love to hear from you.

Requirements
- Proven work experience as a receptionist
- Solid written and verbal communication skills in Spanish and English
- Computer skills
- PMS Skills, preferably with OPERA
- Ability to be resourceful and proactive when issues arise
- Multitasking and time-management skills, with the ability to prioritize tasks
- Ability to handle stress and stay calm under pressure
- Customer service attitude
- High school degree; additional certification in Office Management is a plus
- Team work

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