Guest Services Reservations Manager

hace 2 meses

Sant Adrià de Besòs, Barcelona, España Accor A tiempo completo

Company Overview

SLS Barcelona, a premier five-star urban resort, offers an exceptional blend of luxury and unique experiences, redefining the hospitality landscape in Barcelona's Port Forum district. This stunning property features a variety of exclusive amenities, including rooftop dining, multiple swimming pools, a spacious ballroom, and a rejuvenating spa, all set against breathtaking waterfront views.

Role Overview

What you will be responsible for:

We are seeking a skilled Reservations Supervisor to join our pre-opening team at SLS Barcelona. In this pivotal role, you will provide essential support and leadership to the reservations team under the direction of the Director of Revenue Management.

  • Assist the Director of Revenue Management in evaluating competitive market sets, pricing strategies, and future demand periods.
  • Implement and support market-wide strategies and promotional initiatives.
  • Ensure effective execution of hotel sales strategies within the reservation systems.
  • Conduct regular health checks and optimizations of the Revenue System.
  • Manage all guest room reservation requests, modifications, and cancellations in accordance with established protocols.
  • Investigate any potential fraudulent reservations that could impact revenue.
  • Guarantee reservation accuracy across various segments, channels, and processes.
  • Oversee no-show policies and manage non-guaranteed reservations.
  • Ensure all distribution channels align with hotel strategies and maintain rate parity.
  • Monitor daily online pricing to ensure alignment with pricing strategies for maximum revenue.
  • Stay informed on market trends and competitor activities.
  • Maintain effective communication with other departments, including Credit, Sales, Concierge, and Front Desk.
  • Assist in leading the daily operations of the Reservations Department and support the team in achieving departmental goals.
  • Manage the upselling program for both the reservations and front desk teams.
  • Provide training and feedback to team members, review processes, and monitor outcomes.
  • Proactively address any challenges related to systems or reservations to ensure exceptional service delivery.
Candidate Profile

We are looking for individuals who possess:

  • A Bachelor's degree in hospitality or a related field.
  • A minimum of 2 years of experience in Revenue Management or Reservations.
  • Strong multitasking abilities and a keen attention to detail in a fast-paced environment.
  • Excellent verbal and written communication skills, with fluency in both Spanish and English.
  • A talent for building relationships and collaborating effectively with various teams.
  • A proactive approach to problem-solving and decision-making.
  • A quick learning ability and adaptability to SLS's unique culture.
  • A humble attitude and openness to new ideas.
  • A willingness to embrace innovative approaches and experiences.
  • A desire to be part of a dedicated team that values hard work, support, and enjoyment in the workplace.
Benefits

What we offer:

  • The opportunity to join a dynamic, rapidly growing international group committed to building a global brand.
  • A creative and rewarding work environment that encourages challenging the status quo.
  • The chance to be part of a passionate team focused on delivering exceptional hospitality experiences.
  • A competitive compensation package with ample opportunities for professional development.
  • Exclusive discounts across the entire Ennismore family of brands.

SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint venture with Accor, formed in 2021.

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