Guest Experience Manager

hace 1 semana

Sant Adrià de Besòs, Barcelona, España Accor A tiempo completo
Experience the Art of Hospitality

At SLS Barcelona, we're seeking a seasoned Guest Experience Manager to lead our pre-opening team. As a key member of our team, you'll be responsible for directing the operations of the Guest Experience and Bell/Door department, ensuring that every guest feels truly valued and cared for.

Key Responsibilities:
  • Deliver exceptional customer service, exceeding expectations and fostering loyalty.
  • Collaborate with the Director of Rooms to develop and implement strategies that drive guest satisfaction and retention.
  • Analyze customer feedback and reviews to inform continuous improvement initiatives.
  • Provide expert guidance on hotel services and facilities, ensuring seamless guest experiences.
  • Lead by example, establishing clear expectations and holding the guest experience team accountable for delivering exceptional service standards.
  • Develop and implement training programs to support the growth and development of team members.
Requirements:
  • 3+ years of experience in hospitality, with a proven track record of success in a similar role.
  • Strong leadership skills, with the ability to motivate and inspire a high-performing team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and guests.
  • Fluent in Spanish and English, with the ability to communicate effectively in both languages.
  • Proficient in Microsoft Office and other relevant software applications.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Excellent discounts across the Ennismore family of brands.

We're passionate about creating unforgettable hospitality experiences, and we're looking for talented individuals who share our vision. If you're a motivated and results-driven professional with a passion for delivering exceptional customer service, we'd love to hear from you.

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