Head of Guest Services

hace 1 mes

Sant Adrià de Besòs, Barcelona, España Accor A tiempo completo

Company Overview

SLS Barcelona, a luxurious five-star urban resort, offers an exceptional blend of seaside elegance and top-tier service in the vibrant waterfront district of Port Forum. This unique destination combines a playful atmosphere, exclusive treatment, and memorable experiences, all set against stunning views that create an extraordinary backdrop for guests. With 471 rooms, each featuring a private terrace, SLS Barcelona provides a comprehensive array of premium amenities, including rooftop dining options, three inviting swimming pools, a spacious 800 square-meter ballroom filled with natural light, versatile meeting spaces, a rejuvenating spa, and a cutting-edge fitness center.

Job Responsibilities

Key Responsibilities

We are seeking a seasoned Director of Rooms to become a vital part of the pre-opening team at SLS Barcelona. Reporting directly to the Hotel Manager, the Director of Rooms will oversee the Front Office, Guest Services, Housekeeping, and Laundry departments, ensuring exceptional service delivery while optimizing room revenue and fostering team development.

Collaborate with the PBX team to uphold hotel policies and procedures. Manage the organizational and administrative functions across all sectors of the Rooms Division: Front Office, Guest Services, Housekeeping, and Laundry. Oversee daily operations of the Rooms Division, ensuring effective communication among departments to achieve complete guest and team satisfaction. Regularly assess the performance of each department within the Rooms Division and implement corrective measures as needed. Establish and promote SLS-specific Standard Operating Procedures (SOPs) for the Rooms Division. Attend, lead, and engage in various hotel and departmental meetings. Conduct interviews for all relevant departments. Collaborate with the Executive Committee to identify strategies, training, and tools necessary for empowering team members to deliver outstanding guest service. Facilitate training and development for the Rooms Division team in alignment with SLS and Ennismore standards. Monitor and analyze guest feedback to pinpoint areas for enhancement. Address guest inquiries directly as required. Work alongside the Hotel Manager to monitor daily availability and occupancy, coordinating with Revenue to address any challenges. Participate in Fire Safety and Loss Prevention initiatives. Recognize the nature of the hospitality industry, which may necessitate providing lateral service, and be prepared to perform various related tasks as needed to ensure exceptional service delivery. Qualifications

Desired Qualifications

Proven experience in Hospitality, Restaurants, and Nightlife is essential. A minimum of 3 to 5 years of progressive experience in the hotel industry, ideally within an upscale or lifestyle brand hotel. Demonstrated leadership capabilities with a high level of energy and motivation, along with a successful track record of embodying the company's values. Proficient in computer systems such as Opera, Microsoft Word, Excel, Outlook, and point of sale systems. Ability to multitask, thrive in a fast-paced environment, and maintain a keen attention to detail. Excellent verbal and written communication skills; fluency in both Spanish and English is required. Strong understanding of local legal compliance requirements. A natural ability to foster positive relationships with team members, guests, and colleagues. A strong team leader, adept at managing and inspiring others to achieve their best. Confident in collaborating with other teams and leaders, with a passion for collective achievement. Ability to take ownership of significant issues, resolve problems, and make effective decisions. Quick learner, adaptable to SLS's unique culture. Humble and open to new ideas, prioritizing collaboration over ego. Willingness to embrace innovative approaches and try new things. Desire to be part of a dedicated team that works hard, supports one another, and enjoys the journey. Additional Information

Benefits

Opportunity to join a dynamic, rapidly growing international group focused on building a global brand. Chance to challenge conventional practices and work in a creative, rewarding environment. Become part of a passionate team dedicated to creating exceptional hospitality experiences and exploring new opportunities. Competitive compensation package with ample opportunities for professional development. Generous discounts across the entire Ennismore family of brands.

SLS is part of Ennismore, a creative hospitality company deeply rooted in culture and community, featuring a global collection of entrepreneurial and founder-led brands with purpose at their core. Ennismore is a joint venture with Accor, established in 2021.

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