Front Office Manager
hace 2 días
We're a series of open-house hotels, each in a neighbourhood that we love. Our goal is to provide a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.
Job SummaryWe're looking for a Front Office Manager to join our team at The Hoxton, Poblenou. As a key member of our operations team, you will be responsible for the overall management of the Front of House team and provide a naturally friendly, helpful and responsive level of service for our guests.
Key Responsibilities- Creating a memorable guest experience for our guests that will leave them wanting to return for more.
- Be the eyes and ears for the Front Office by leading by example and coaching and developing them to feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions.
- Supporting the Duty Managers and working closely with the Hoxton teams in setting selling strategies and ensuring maximum occupancy.
- And everything else in between from compliance to departmental budgeting to relationship building with the wider heads of department and Hoxton team's.
We're looking for individuals who are passionate about hospitality, have a positive impact on the people they interact with, and are up for doing things differently and trying (almost) everything once. If we got stuck in a lift together, we'd have a good time and share a few laughs.
Previous experience in hospitality in a Front Office Manager role within a four or five-star hotel property is a must. Must be fluent in Spanish and English; Catalan is preferable and additional languages will be highly valuable. Passionate about team development and a demonstrated experience in coaching and developing your team.
You will be required to work flexible shift patterns which will include days and nights, weekdays, and weekends to support the duty management team, as and when required. Experience with using Opera Cloud or a similar property management system is a plus.
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