Sales Director
hace 3 días
About the Role
We are seeking a highly motivated and dynamic Sales Manager to join our team at AccorHotel. As a Sales Manager, you will be responsible for generating new business, managing existing accounts, and working with the sales team to meet and exceed monthly revenue goals.
Key Responsibilities
- Develop and execute comprehensive sales strategies to attract leisure travelers, including individuals, families, and leisure groups.
- Lead the hotel's sales efforts with key leisure market accounts, attending specific sales calls, tradeshows, forums, workshops, and industry events to promote the hotel and generate qualified leads.
- Prepare correspondence to customers, internal booking reports, leisure presentations, and file maintenance.
- Identify and qualify lifestyle and luxury programs for the hotel, ensuring up-to-date information and content.
- Provide personalized service to leisure clients, maintaining strong relationships and understanding their needs and preferences to offer tailored recommendations and enhance their experience.
- Manage day-to-day customer support with key agency accounts, identifying and qualifying potential leads through research, networking, and outreach efforts.
- Maintain a strong pipeline of prospective clients, building and maintaining strong relationships with leisure clients to provide tailored recommendations and enhance their experience.
- Develop and maintain knowledge of market trends, competition, and customers to identify opportunities and threats, adjusting sales strategies accordingly.
- Work closely with team members to ensure effective promotion of leisure packages and seamless execution of exceptional guest experiences.
- Coordinate and follow up with other hotel departments to ensure delivery of superior guest service.
- Analyze leisure sales data and market trends to forecast revenue accurately, providing regular activities/sales plan reports and updates.
- Manage the leisure sales budget effectively, optimizing resource allocation to maximize ROI.
- Demonstrate thorough knowledge of Delphi and Opera, keeping it nourished with updated information.
- Provide guidance and support to the sales team, fostering a culture of continuous learning and development.
Requirements
- Bachelor's degree preferred.
- Valuable minimum of two (2) years of experience in hotel sales or equivalent industry experience, preferably in an upscale or lifestyle brand hotel.
- Experience managing luxury brands.
- Someone who understands, celebrates, and embraces the AccorHotel brand values.
- Full availability to travel.
- Valuable knowledge of sales skills, ability to understand customer requirements and translating these into sales solutions and revenue management.
- Track record of meeting or exceeding sales goals.
- Ability to be assertive and persuasive without being aggressive.
- Track record of developing long-term relationships and contacts.
- Ability to quickly evaluate alternatives and decide on a plan of action.
- Strong organizational skills including follow-up, time management, ability to multi-task, and manage multiple priorities in a fast-paced environment.
- Ability to work under pressure and deal with stressful situations during busy periods.
- Ability to access and accurately input information using a moderately complex computer system.
- Proficient in Windows Office: Outlook, Word, Excel, PowerPoint, and able to utilize traditional software programs such as Delphi, Opera, and any departmental specific systems used.
- Must be innovative, organized, efficient, and able to prioritize multiple projects while working with a team.
- Exceptional interpersonal skills required, must be able to always present self professionally.
- Must be able to effectively communicate with all levels of an organization.
- Strong work ethic and self-starter who is a team player and comes with a can-do attitude.
- Ensure confidential documents are kept in a secured area.
- Demonstrate positive characteristics, which inspire teamwork and team spirit.
- Excellent verbal and written communication skills.
- Fluent in Spanish and English.
- Fluency in additional languages is a bonus.
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