Front Desk Associate
hace 3 semanas
Are you passionate about delivering exceptional customer experiences and creating memorable moments for our guests?
We are seeking a skilled and friendly Receptionist to join our team at Novotel Barcelona Sant Joan Despí. As a Receptionist, you will be the first point of contact for our guests and will be responsible for ensuring their stay is nothing short of exceptional.
Key Responsibilities:
- Provide a warm and personalized welcome to our guests, ensuring their needs are met and exceeded.
- Manage check-in and check-out processes, ensuring accuracy and efficiency.
- Respond to guest inquiries and resolve any issues in a timely and professional manner.
- Collaborate with the hotel team to ensure seamless guest experiences.
- Upsell additional services and amenities to enhance the guest experience.
- Maintain accurate records of guest bookings and payments.
Requirements:
- Fluent in English, Spanish, and French, with additional languages a plus.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Strong attention to detail and organizational skills.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
- Accor discounts card.
Accor's Commitment to Diversity and Inclusion:
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.
Why Work for Accor?
We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
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