Front Desk Associate

hace 3 semanas


Sant Joan de Labritja, Baleares, España Six Senses Ibiza A tiempo completo
Job Summary

As a Front of House Trainee at Six Senses Ibiza, you will be responsible for delivering exceptional guest experiences and ensuring seamless service operations.

Key Responsibilities:

  • Guest Welcome: Greet guests with a warm welcome and provide a memorable experience.
  • VIP Recognition: Maintain and share relevant information about suite guests for the VIP recognition program.
  • Guest History Management: Input and update guest information in the PMS, ensuring accurate guest history for future stays.
  • Complaint Handling: Address guest complaints and suggestions promptly, logging them for follow-up until resolution.
  • Anticipating Needs: Identify service trends and gaps to enhance the overall guest experience.
  • Pre-Arrival Familiarization: Review guest profiles and histories before arrival to ensure seamless engagement.
  • Department Coordination: Notify relevant departments about guest arrivals and preferences.
  • Transfer Assistance: Coordinate guest transfers to and from the hotel and ensure readiness of welcome amenities.
  • VIP Engagement: Meet with guests listed in the VIP report to assess their experience and satisfaction.
  • Cross-Department Collaboration: Coordinate guest requirements across departments for optimal satisfaction.
  • Identify opportunities for upselling rooms, late checkouts, and in-resort activities to drive revenue.
  • Administrative Efficiency: Prepare and submit operational reports on time, ensuring effective departmental administration.
  • Training Participation: Attend meetings and training sessions as required and assist in organizing team involvement.
  • Uphold Six Senses guidelines and standards of service and operation, maintaining and exceeding performance benchmarks.
  • Adhere to LQA standards and guest comments.

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