Front Desk Associate
hace 3 semanas
As a Front of House Trainee at Six Senses Ibiza, you will be responsible for delivering exceptional guest experiences and ensuring seamless service operations.
Key Responsibilities:
- Guest Welcome: Greet guests with a warm welcome and provide a memorable experience.
- VIP Recognition: Maintain and share relevant information about suite guests for the VIP recognition program.
- Guest History Management: Input and update guest information in the PMS, ensuring accurate guest history for future stays.
- Complaint Handling: Address guest complaints and suggestions promptly, logging them for follow-up until resolution.
- Anticipating Needs: Identify service trends and gaps to enhance the overall guest experience.
- Pre-Arrival Familiarization: Review guest profiles and histories before arrival to ensure seamless engagement.
- Department Coordination: Notify relevant departments about guest arrivals and preferences.
- Transfer Assistance: Coordinate guest transfers to and from the hotel and ensure readiness of welcome amenities.
- VIP Engagement: Meet with guests listed in the VIP report to assess their experience and satisfaction.
- Cross-Department Collaboration: Coordinate guest requirements across departments for optimal satisfaction.
- Identify opportunities for upselling rooms, late checkouts, and in-resort activities to drive revenue.
- Administrative Efficiency: Prepare and submit operational reports on time, ensuring effective departmental administration.
- Training Participation: Attend meetings and training sessions as required and assist in organizing team involvement.
- Uphold Six Senses guidelines and standards of service and operation, maintaining and exceeding performance benchmarks.
- Adhere to LQA standards and guest comments.
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