Front Desk Assistant
hace 1 mes
Job Overview
Barceló Hotel Group, a leading hospitality company with over 90 years of experience, is seeking a highly skilled and motivated Front Desk Assistant to join our team. As a key member of our front office team, you will be responsible for providing exceptional customer service, handling guest check-ins and check-outs, and ensuring a seamless stay experience for our guests.
About the Role
This is a full-time position at our Occidental Lanzarote Playa hotel in Las Palmas, Spain. We offer a competitive salary range of €22,000 - €28,000 per year, depending on experience, as well as opportunities for career growth and development within our global organization.
Responsibilities
- Provide exceptional customer service to guests, responding promptly to their queries and requests
- Process guest check-ins and check-outs efficiently and accurately
- Manage room assignments, keys, and other guest-related documentation
- Assist with luggage handling and storage
- Participate in ongoing training and quality improvement initiatives
Requirements
- Certificate in Hospitality or equivalent experience
- Minimum 1 year of experience in a similar role
- Proficiency in English (high level)
- Familiarity with hospitality software and systems
- Excellent communication and interpersonal skills
What We Offer
- A competitive salary range of €22,000 - €28,000 per year
- Ongoing training and development opportunities
- A dynamic and supportive work environment
- Geographical mobility and opportunities for career growth within our global organization
- Access to our corporate responsibility initiatives and community programs
About Barceló Hotel Group
As a leading hospitality company, we pride ourselves on delivering exceptional experiences for our guests while fostering a culture of innovation, sustainability, and social responsibility. Our commitment to excellence has earned us numerous awards and recognition, including the World Travel Awards' 'Best Hotel Management Company in the World' title.
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