Banquets Supervisor

About the job

Company Description: SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence, and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre.

Job Description:

What you’ll do:

1. We are looking for a Banquets Supervisor to join the pre-opening team at SLS Barcelona. Under the Guidance of the Banquets Assistant Manager responsible for supervising the team, ensuring the service is on point and solving any issue reported by the team.
2. Provide warm, sincere, and engaging service.
3. Oversee the setup, execution, and breakdown of all conference and banqueting events, ensuring they run smoothly and efficiently.
4. Ensure smooth, timely, and efficient functioning of the Banqueting service.
5. Ensure exceptional service and guest satisfaction, addressing any issues or complaints promptly and effectively.
6. Ensures departmental adherence to, and awareness of Health & Safety standards.
7. Uphold the highest standard of internal and external customer service at all times.
8. Ensure service is within the standards of SLS Barcelona.
9. Work closely with other departments, such as housekeeping, kitchen, food and beverage, and front desk, to coordinate services and enhance the guest experience.
10. Maintain high staff morale and team spirit within the department.
11. Perform any and all other tasks as assigned.

Qualifications:

1. +2 years of experience in hospitality within food & beverage.
2. Ability to multitask, work in a fast-paced environment and have a high-level attention to detail.
3. Excellent verbal and written communication skills. Fluent in Spanish and English.
4. You make people feel good - your team, guests, and colleagues alike. You make a positive impact.
5. You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together.
6. You take ownership of important issues, solve problems, and make effective decisions.
7. You learn quickly and adapt to SLS’s unique culture.
8. You are humble and open to ideas. We leave our ego at the door and help get things done.
9. You’re up for doing things differently and trying (almost) everything once.
10. You want to be part of a team that works hard, supports each other, and has fun along the way.

Additional Information:

What's in it for you:

1. The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
2. The chance to challenge the norm and work in an environment that is both creative and rewarding.
3. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
4. A competitive package and plenty of opportunity for development.
5. Excellent discounts across the entire Ennismore family of brands.

SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint-venture with Accor, formed in 2021.

Department: Event

Experience: Required
Languages: English – Advanced. Spanish – Advanced
Employment: Full-time
Starting time: Immediate start