Account Growth Manager Europe
hace 4 semanas
Estimated salary: €60,000 - €80,000 per year
About Americold Logistics, LLCAmericold is a global leader in temperature-controlled logistics. We partner with farmers and food producers to ensure their perishable products reach customers without spoilage.
Job DescriptionThe primary objective of this role is to drive significant revenue growth by strengthening relationships with key accounts across Europe. This position plays a crucial part in maintaining high customer satisfaction levels, optimizing service delivery, and ensuring the long-term success and profitability of strategic accounts.
This includes:
- Managing and deepening relationships with key accounts to maximize customer satisfaction and drive sustained revenue growth.
- Serving as the senior point of contact for key accounts, ensuring seamless communication and fostering long-term partnerships with key decision-makers.
- Identifying cross-selling opportunities with accounts in Europe and across the global Americold organisation, contributing to overall business growth.
- Oversight of all aspects of account management, including service delivery, financial management, cost control, and quality assurance to ensure smooth operations.
- Understanding and anticipating key account requirements, translating them into effective Service Level Agreements (SLAs) to ensure clear expectations and deliverables.
- Staying informed on Logistics and Transport industry trends, particularly within the food sector, and leveraging this knowledge to provide value-added insights to clients.
- Leading pricing negotiations and rate reviews to balance customer needs with commercial objectives.
- Monitoring and challenging operational practices that may impact profitability, service quality, or customer satisfaction.
- Oversight and management of contract renewals and ensuring new business opportunities with key accounts are maximized.
- Analyzing and interpreting business performance data to identify potential issues and implement solutions that enhance customer satisfaction and profitability.
- Maintaining a thorough understanding of all commercial agreements and customer charges, working closely with finance teams to ensure accurate billing and processing.
- Safeguarding the company from potential claims by proactively assessing liabilities and addressing any internal operational issues that may arise.
The ideal candidate will have:
- At least 7 years of experience managing key accounts, with a focus on revenue growth and customer relationship management.
- A degree in Business Administration, Marketing, or a related field.
- Extensive knowledge of the Warehouse, Distribution, Transport, Food, and Supply Chain sectors.
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