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E-commerce Account Manager

hace 1 mes

Barcelona, Barcelona, España Carts Guru A tiempo completo

About the Role

We are seeking a highly skilled E-commerce Account Manager to join our team at Carts Guru in Barcelona. As an E-commerce Account Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring they receive the highest level of service.

Key Responsibilities

  • Collaborate closely with the Account Executive during the Free Trial to understand clients' needs and develop an adapted strategy.
  • Build and nurture trust-based, one-to-one relationships with your clients.
  • Provide valuable insights and recommendations to empower your customers.
  • Offer training to make clients self-sufficient in utilizing our services.
  • Onboard new accounts and activate existing accounts by pushing new features.
  • Manage end-to-end relationships with clients, including support and service.
  • Conduct regular reviews with clients to ensure their needs are met.
  • Negotiate contracts, renewals, and promote Carts Guru in a competitive marketplace.
  • Identify and develop new revenue generation opportunities with existing clients.
  • Report directly to the Head of Customer Success.

Requirements

  • 3-4 years of minimum experience as an Account Manager, Key Account Manager, or Sales Account Manager in the tech industry, specifically in the French market.
  • Native level of French is required (the job is 100% in this language), and professional proficiency in English.
  • Spanish will be considered a plus.
  • Hubspot experience is a must.

What We Offer

  • A competitive salary of €60,000 - €80,000 per year, depending on experience, plus a bonus plan.
  • The opportunity to work for an industry leader with international recognition.
  • A hybrid work model with a prime office location in Barcelona (3 days at the office and 2 days working from home).
  • Comprehensive medical care insurance with Adeslas complete (including dental coverage).
  • In case you have family, we have a special discount for them too.

Recruitment Process

The initial phone screening with our HR team will discuss your qualifications, experience, and alignment with Carts Guru's values.