Ecommerce Account Manager
hace 3 días
As an Ecommerce Account Manager with Trusted Shops, you will be responsible for the strategic and commercial development of your customer portfolio in the Spanish market. You will work closely with our customers to understand their goals, challenges, and needs, and provide proactive account management to drive business growth.
Key Responsibilities- Negotiate with customers to develop strategic and commercial plans that meet their needs and goals.
- Manage cancellations from identifying the reason to convincing the client to stay with us.
- Proactively support customers during onboarding, suggest measures for performance optimization, and offer new products.
- Analyse trends and opportunities for cross- and upselling within your customer base.
- At least 4 years of experience in sales (hunting profile), portfolio retention, and proactive account management.
- Structured working method and a hands-on mindset.
- Basic technical knowledge and affinity to e-commerce/internet.
- Spanish at native-speaker level (C2) and proficiency in English (C1).
- Good command of MS-Office (Word, Excel, PowerPoint).
- Estimated salary: €45,000 - €55,000 per year, depending on experience.
- Hybrid work from our office in Barcelona or 100% remote.
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