Customer Service Excellence Representative
hace 23 horas
Corteva Agriscience is seeking a highly skilled Customer Service Excellence Representative to join our team. Estimated Salary: $65,000 - $80,000 per year.
About the RoleWe are looking for a dedicated individual who can provide exemplary customer service and support to customers by proactively navigating and diagnosing their needs. As a Customer Service Excellence Representative, you will interact with customers and liaise with multiple business and functional partners to deliver exceptional service and contribute to Corteva's business success.
Key ResponsibilitiesOrder Management:
- Handles routine and non-routine customer order activities, including managing customer demand, following up on samples, complex order entry (e.g., consignment), guiding and leading the activities of the order process utilizing work process, business strategy, and best practice to ensure high-quality service.
- The CSR typically works with a very complex combination of order scenarios, such as multiple sourcing locations, various modes of transport, and a broad range of products. This requires the ability to multi-task with critical thinking and analyzing skills.
- Responsible to receive and record customer complaints and facilitate resolution in cooperation with internal partners.
Reporting, Metrics, Audits:
- Supports Sales and overall Business by providing appropriate Customer, Sales, Invoice Accuracy, Customer Complaints, Speed-of-Resolution; regularly obtains customer feedback to continuously improve service delivery.
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
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