aviation customer service specialist

hace 3 semanas


Sevilla, Sevilla, España Sitel Corp. A tiempo completo

Job Description:

    Sitel Corp. is seeking a highly skilled Customer Service Advisor to join our multicultural team. As a customer service specialist in this project, your daily responsibilities will include:

    • Provide assistance to an international flying company that supports airlines all over the world.
    • Be part of a team specialized in offering support through written and phone communication.
    • Adapt easily to different scenarios and constant updates like aviation demands nowadays.
    • Meet and exceed our service quality goals, compliance regulations, and productivity targets.
    • Create amazing experiences that people value and we are proud of.
    • Be responsible to follow the direction of management and provide feedback.

    To succeed in the role, you will need to have:

    • Native or proficient level of German (C2)
    • Advanced level of English (at least C1) both verbal and written
    • Ability to adapt to a challenging software system
    • Good communication skills and argumentation, create empathy from the first moment, being able to turn a negative situation into a positive situation
    • Analytical and problem-solving skills with strong attention to detail
    • Desire to learn and advance, be a curious investigator and problem solver
    • Must hold EU citizenship or valid work permit for Spain
    • Be a local candidate or willing to relocate to Seville, Spain (work on site)

    Benefits include: competitive wages, employee discounts, growth opportunities, fun company-wide initiatives, job stability, life-long skills and experience, and an excellent work culture.



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