aviation customer service specialist
hace 3 semanas
Job Description:
Sitel Corp. is seeking a highly skilled Customer Service Advisor to join our multicultural team. As a customer service specialist in this project, your daily responsibilities will include:
• Provide assistance to an international flying company that supports airlines all over the world.
• Be part of a team specialized in offering support through written and phone communication.
• Adapt easily to different scenarios and constant updates like aviation demands nowadays.
• Meet and exceed our service quality goals, compliance regulations, and productivity targets.
• Create amazing experiences that people value and we are proud of.
• Be responsible to follow the direction of management and provide feedback.
To succeed in the role, you will need to have:
• Native or proficient level of German (C2)
• Advanced level of English (at least C1) both verbal and written
• Ability to adapt to a challenging software system
• Good communication skills and argumentation, create empathy from the first moment, being able to turn a negative situation into a positive situation
• Analytical and problem-solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• Must hold EU citizenship or valid work permit for Spain
• Be a local candidate or willing to relocate to Seville, Spain (work on site)
Benefits include: competitive wages, employee discounts, growth opportunities, fun company-wide initiatives, job stability, life-long skills and experience, and an excellent work culture.
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