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Customer Service Representative
hace 4 semanas
- Perform all daily store functions, including product merchandising, product sales, customer relations, and store maintenance.
- Displays basic fashion and trend knowledge and satisfies customer needs by selling appropriate merchandise while maintaining DTLR standards and building relationships.
- Assists with shipments, merchandising, restocking, and pricing.
- Presents a positive, energetic, outgoing impression to each customer while demonstrating a positive and enthusiastic attitude toward the job and company.
- Complies with all company policies.
- Embraces service training and product programs.
- Ensures all visual standards are followed, daily restock is completed, and adequate size runs are represented per visual directions.
- Assists in eliminating both employee and customer theft.
- Helps maintain a neat and orderly sales environment.
- Assists with keeping the store organized as directed by store management.
- Performs other duties as may be assigned.
To perform this job successfully, the associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required:
- Previous work experience in retail or customer service is preferred, but not necessary.
- High school diploma or equivalent preferred.
- Work requires an excellent command of the English language to effectively communicate with management, customers, and other employees.
- Must possess basic fashion and style trend knowledge and desire to work with customers in a retail setting.
- Individuals should possess problem-solving abilities, analytical abilities, detail orientation, flexibility, communication skills, and interpersonal skills to provide excellent customer service, accurate inventory control, merchandise transport, and store maintenance.
The incumbent must be able to work in a fast-paced environment. Must have reliable transportation.
