Global Travel Industry Customer Support Specialist
hace 13 horas
Norwegian Customer Service Representative
About the Company:We are a leading provider of customer experience management solutions, and we're looking for talented individuals to join our team in Sevilla.
Job Responsibilities:- As a customer support advisor, you will be responsible for understanding and identifying customer needs, listening, responding, and mediating between international travelers and accommodation suppliers worldwide.
- You will clarify inquiries about service, payment, and technical requirements, providing accurate information and following set processes via email and phone.
- Norwegian native with advanced English skills
- Excellent communication and interpersonal skills, both written and spoken
- User-friendly PC skills: Office 365, CRM Database, and other internal platforms
- A problem-solving and solution-driven mentality
- A positive, motivated mindset to deal with challenging customer problems
- Goal-oriented work approach
- An open mind to changing priorities and business processes
- 39 hours/week full-time contract (Monday to Sunday) with fixed working hours and 2 days off per week
- Available shift: 09:00-20:00h (rotatory)
- Starting with a temporary contract that will evolve into a permanent contract for long-term based on business needs
- 27 working days of holidays/year
- Additional benefits: free private health insurance, flexible remuneration in nursery school transport, and more
Estimated salary: $40,000 - $60,000 per year, depending on location and experience.
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