Global Travel Industry Customer Support Specialist

hace 13 horas


Sevilla, Sevilla, España Sevilla.Cataloxy - Jobboard A tiempo completo
Job Description:

Norwegian Customer Service Representative

About the Company:

We are a leading provider of customer experience management solutions, and we're looking for talented individuals to join our team in Sevilla.

Job Responsibilities:
  • As a customer support advisor, you will be responsible for understanding and identifying customer needs, listening, responding, and mediating between international travelers and accommodation suppliers worldwide.
  • You will clarify inquiries about service, payment, and technical requirements, providing accurate information and following set processes via email and phone.
Requirements:
  • Norwegian native with advanced English skills
  • Excellent communication and interpersonal skills, both written and spoken
  • User-friendly PC skills: Office 365, CRM Database, and other internal platforms
  • A problem-solving and solution-driven mentality
  • A positive, motivated mindset to deal with challenging customer problems
  • Goal-oriented work approach
  • An open mind to changing priorities and business processes
Benefits:
  • 39 hours/week full-time contract (Monday to Sunday) with fixed working hours and 2 days off per week
  • Available shift: 09:00-20:00h (rotatory)
  • Starting with a temporary contract that will evolve into a permanent contract for long-term based on business needs
  • 27 working days of holidays/year
  • Additional benefits: free private health insurance, flexible remuneration in nursery school transport, and more

Estimated salary: $40,000 - $60,000 per year, depending on location and experience.



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