Technical Support Specialist for Global Clients

hace 1 mes


Sevilla, Sevilla, España Featherstone Sourcing A tiempo completo

We are seeking a skilled Technical Customer Support Specialist to join our team at Featherstone Sourcing in Athens, Greece.

Job Description:

In this role, you will provide exceptional technical assistance to clients worldwide, resolving their issues and ensuring high customer satisfaction.

Responsibilities:
  • Deliver top-notch technical support via chat, email, and phone
  • Participate in 4 weeks of paid training upon starting the position
  • Troubleshoot and resolve complex technical issues related to products or services
  • Educate clients on product usage through clear communication
  • Collaborate with specialized teams to escalate complex cases when necessary
Requirements:

To succeed in this role, you must possess:

  • C2 level Spanish language skills (written and spoken)
  • B2 level English language skills (training provided in English)
  • The ability to relocate to Athens, Greece
  • Strong computer skills and technical query handling abilities
  • A minimum of 1-2 years experience in customer support or a technical role (preferred but not required)
Salary and Benefits:

Enjoy a competitive salary package, including:

  • €1045 base salary with a 10% monthly performance bonus
  • A relocation package covering flight tickets, accommodation, and assistance finding an apartment
  • Competitive monthly salary + 2 extra salaries per year
  • Health insurance
  • The opportunity to work with a leading brand in a global environment
  • Relocation assistance to help settle into Athens
  • A fun office culture with perks like ice cream and pizza day


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