Technical Support Specialist for Global Clients
hace 1 mes
We are seeking a skilled Technical Customer Support Specialist to join our team at Featherstone Sourcing in Athens, Greece.
Job Description:In this role, you will provide exceptional technical assistance to clients worldwide, resolving their issues and ensuring high customer satisfaction.
Responsibilities:- Deliver top-notch technical support via chat, email, and phone
- Participate in 4 weeks of paid training upon starting the position
- Troubleshoot and resolve complex technical issues related to products or services
- Educate clients on product usage through clear communication
- Collaborate with specialized teams to escalate complex cases when necessary
To succeed in this role, you must possess:
- C2 level Spanish language skills (written and spoken)
- B2 level English language skills (training provided in English)
- The ability to relocate to Athens, Greece
- Strong computer skills and technical query handling abilities
- A minimum of 1-2 years experience in customer support or a technical role (preferred but not required)
Enjoy a competitive salary package, including:
- €1045 base salary with a 10% monthly performance bonus
- A relocation package covering flight tickets, accommodation, and assistance finding an apartment
- Competitive monthly salary + 2 extra salaries per year
- Health insurance
- The opportunity to work with a leading brand in a global environment
- Relocation assistance to help settle into Athens
- A fun office culture with perks like ice cream and pizza day
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