Technical Support Specialist for IT Services
hace 3 días
About Admiral Europe Tech
We are a leading provider of cutting-edge IT solutions and services.
Job Summary
We are seeking a highly skilled Technical Support Specialist to join our team. This is an exciting opportunity to work with a talented group of professionals who share your passion for delivering exceptional customer service and support.
Main Responsibilities
- Incident Management: Manage and resolve incidents and requests transferred to level 1 on our IT services catalogue by the owners of said services.
- Communication: Provide timely updates on incidents to business stakeholders via chat and/or email.
- Monitoring: Monitor system performance to ensure seamless operation of our IT infrastructure.
- Catalogue Knowledge: Familiarize yourself with our corporate IT Services catalogue.
- Process Knowledge: Understand and apply incident and service request management processes defined in the company.
- Escalation Matrix: Know the escalation matrix to support groups for precise escalation to level 2.
- User Assistance: Address any queries from users and provide assistance related to onsite microcomputing field in the office.
About You
To be successful in this role, you should possess excellent communication and problem-solving skills, as well as a strong understanding of IT services and systems.
What We Offer
- A competitive salary range: €35,000 - €50,000 per year.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A dynamic and supportive work environment.
Admiral Europe Tech
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