Technical Support Specialist

hace 4 días


Sevilla, Sevilla, España Veepee A tiempo completo
Job Description

As a Technical Support Specialist - Brand Platform at Veepee, you will be responsible for guiding sellers through their onboarding process to our internal platforms, resolving technical issues, and providing assistance with product catalog integration and training.

Key Responsibilities
  • Explain and guide sellers through the onboarding process to our internal platforms, including integration of catalogs and training on back offices.
  • Find solutions adapted to sellers' profiles on a technical level.
  • Follow up and communicate with the Veepee sales team on the progression of the onboarding process.
  • Resolve and assist sellers with technical problems.
  • Help and assist sellers with adding new products to our permanent offer and catalogs.
Requirements
  • Experience on technical support.
  • Able to identify and analyze technical issues.
  • Experience on marketplace.
  • Good communication, logic, and organization skills.
  • Rigorous and proactive profile.
  • Fluent in French and English.
Benefits
  • Variable bonus.
  • Profit-sharing and incentive plan.
  • Flexible office with up to 2 days at home.
  • Online language learning platform.
  • Works council and its many benefits.
  • Access to a company restaurant and canteen.


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