Advanced Support Specialist

hace 1 mes


Sevilla, Sevilla, España Fortinet A tiempo completo

Job Title: Advanced Support Specialist

About the Role:

We are seeking a highly skilled Advanced Support Specialist to join our EMEA technical support team. As a key member of our team, you will be responsible for delivering exceptional technical support to our high-profile customers within the EMEA region.

Key Responsibilities:

  • Advanced troubleshooting on the full range of Fortinet products
  • Track, maintain and prioritize technical cases including proper escalation until case closure
  • Manage customer communications and expectations until the closure of each case
  • Build and maintain a long-term technical relationship with your customers
  • Participate in customer conference calls or face-to-face customer meetings to discuss technical issues

Requirements:

  • Strong understanding of data networking protocols, specifically TCP/IP, routing, and switching
  • Strong troubleshooting and problem-solving skills
  • Effective communication and customer handling skills
  • Experience in security products and technologies (e.g., Firewalls, IDS/IPS, DDoS, VPN, Web application Firewall)
  • Previously worked in a technical support position with the telco and large enterprise space
  • Deep working knowledge of Windows, Linux, or Unix

What We Offer:

As a member of our team, you will have the opportunity to work with a dynamic and growing company, with a strong focus on innovation and customer satisfaction.



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