Advanced Support Specialist
hace 1 mes
Job Title: Advanced Support Specialist
About the Role:
We are seeking a highly skilled Advanced Support Specialist to join our EMEA technical support team. As a key member of our team, you will be responsible for delivering exceptional technical support to our high-profile customers within the EMEA region.
Key Responsibilities:
- Advanced troubleshooting on the full range of Fortinet products
- Track, maintain and prioritize technical cases including proper escalation until case closure
- Manage customer communications and expectations until the closure of each case
- Build and maintain a long-term technical relationship with your customers
- Participate in customer conference calls or face-to-face customer meetings to discuss technical issues
Requirements:
- Strong understanding of data networking protocols, specifically TCP/IP, routing, and switching
- Strong troubleshooting and problem-solving skills
- Effective communication and customer handling skills
- Experience in security products and technologies (e.g., Firewalls, IDS/IPS, DDoS, VPN, Web application Firewall)
- Previously worked in a technical support position with the telco and large enterprise space
- Deep working knowledge of Windows, Linux, or Unix
What We Offer:
As a member of our team, you will have the opportunity to work with a dynamic and growing company, with a strong focus on innovation and customer satisfaction.
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