Lift Technical Support Specialist
hace 4 semanas
MP Ascensores is seeking a skilled Lift Technical Support Technician to join our team. As a key member of our technical support team, you will be responsible for providing expert technical support to our customers, resolving issues, conducting commissioning and training, and collaborating with other departments to optimize solutions and prevent recurring problems.
Main Responsibilities
- Provide remote technical support to customers via phone, email, or other communication tools.
- Conduct site visits to troubleshoot and repair equipment faults.
- Guide commissioning processes and provide product training to customers.
- Interact with other company departments to escalate issues and find solutions to prevent recurring problems.
Requirements
- At least two years of experience in telephone technical support and/or lift assembly and supervision.
- Proficiency in English is essential. Knowledge of a second language such as French, German, Spanish, or Dutch will be highly regarded.
- Problem-solving ability, communication skills, proactivity, and customer orientation.
Key Tasks
- Remote Technical Support: Resolve technical issues and queries from customers remotely via phone, email, or other communication tools.
- Site Visits: Travel to customer sites to diagnose and repair equipment faults.
- Commissioning: Supervise and guide the commissioning of equipment at customer sites.
- Customer Training: Train customers in the use and maintenance of equipment.
- Internal Collaboration: Interact with other company departments (engineering, production, etc.) to identify recurring issues, propose solutions, and improve products and services.
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