Lift Technical Support Specialist

hace 4 semanas


Sevilla, Sevilla, España Directwerven A tiempo completo

Job Mission:

As a Lift Technical Support Technician at MP Ascensores, you will provide expert technical support to both national and international customers, resolving issues, conducting commissioning and training, and collaborating with other departments to optimise solutions and prevent recurring problems.

Main Responsibilities:

  • Providing remote support to our customers
  • Conducting site visits to troubleshoot and repair faults
  • Guiding commissioning processes
  • Providing product training to our customers
  • Interacting with other company departments to escalate issues and find solutions to prevent recurring problems

Requirements:

  • At least two years of experience in telephone technical support and/or lift assembly and supervision
  • Proficiency in English is essential
  • Knowledge of a second language such as French, German, Spanish, or Dutch will be highly regarded
  • Problem-solving ability, communication skills, proactivity, and customer orientation

Key Tasks:

  • Remote Technical Support: Resolve technical issues and queries from customers remotely via phone, email, or other communication tools
  • Site Visits: Travel to customer sites to diagnose and repair equipment faults
  • Commissioning: Supervise and guide the commissioning of equipment at customer sites
  • Customer Training: Train customers in the use and maintenance of equipment
  • Internal Collaboration: Interact with other company departments (engineering, production, etc.) to identify recurring issues, propose solutions, and improve products and services

Company Description:

MP Ascensores is a Spanish company with over 30 years of experience in the Lift Sector. Our mission is to design and offer intelligent mobility solutions. Our core activities include Manufacturing, Design, Installation, Maintenance, and Modernisation of lifts and escalators to move people and goods in buildings and other urban spaces.

Why Join Us:

If you are interested in joining a prestigious international company in the Lift Sector, we invite you to apply. If you also identify with our MP Way values of Proximity, Integrity, Safety, Innovation, and Excellence, MP Ascensores offers you the chance to join our multidisciplinary team and enjoy the experience of working in a positive and open environment, where individual development is key to the company's growth.



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